Customer Support Representative

Customer Support RepresentativeSandvik Mining is looking for a Customer Support Representative in Elko, NV. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact.Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.The Customer Support Rep will be a hybrid role requiring 3 days in office in Elko, NV.Key Responsibilities:Answer designated inbound calls from external customers and process sales orders received by phoneAssess customer inquiries and route to the appropriate individual or departmentTake ownership of customer issues and ensure commitments are met accurately and on timeExpedite urgent orders to meet critical customer delivery needsEscalate customer concerns to supervisors and collaborate on resolution when requiredProactively inform customers of order status changes, backlog issues, and delivery updatesUtilize available tools and resources (allocation, stock availability, job prioritization) to fulfill customer requirementsPartner with the Expeditor to ensure accuracy of customer backorder informationStay current on industry developments, competitive offerings, and market conditions affecting customersBuild working knowledge of Sandvik products and their applications for assigned customer groupsMinimum Qualifications:Associate degree or equivalent experience required2–5 years of experience in customer service, inside sales, or order managementProficiency in Microsoft Office, particularly Excel and Windows-based applicationsAbility to learn and effectively use customer service and order management systemsStrong sense of personal accountability with excellent follow-through and attention to detailProfessional, cooperative, and relationship-oriented communication styleDemonstrated tact, discretion, and diplomacy when working with customers and internal partnersPreferred qualifications:Experience with CRM softwareSuccess with customer-focused rolesStrong written and verbal communication skillsStrong time management and organizational skillsLocation: Elko, NVTravel Requirements / shift / hours: Generally 8 a.m. to 5 p.m. with one week "on call" (work from home) on a rotating basis. This shift is overnight, from home, emergency on-call once every 10 weeks (approximately).Compensation Range: $65,000.00 annuallyWork Environment & Physical Requirements:Office-based customer support environmentExtended periods of phone and computer useOccasional lifting of light materials (up to 20 lbs)Work authorization:Must have the legal right to work in the United States on an indefinite basis without employer sponsorship. (Please note: temporary work authorizations, including OPT, do not meet this requirement.)This position will be posted a minimum of 5 days, or until filled.Benefits:Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance with a robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions. We also provide opportunities for professional competence development, training, and career advancement.