Card Issuance Implementation Manager

Job Description DUTIES AND RESPONSIBILITIES: Manage Initial Client Setup (after MSA execution)· Participate in or lead kickoff calls with new Card Issuance clients· Gather client program requirements including:o Data Processor/Providero Bank and BIN informationo Profile and/or scripting needso Profile Validation and Key Validation requirementso Custom Development/package logico Return files, Partner Page, and/or API needs· Request and Distribute Client ID number from PPP Accounting Team:o Create Card Issuance (aka Perso) Client accounto Request Client Partner Page account from ITo Provide Client ID number to Database Developer· Request IMB/TrackMyMail account creation and Partner Page enablement from IT· Provide SOW(s) to client for scripting, Client Implementation, and/or additional development worko Additional development can include custom reporting, package logic changes, etc.o Request technical timeline and details for SOW from development team Lead Implementation Process· Lead status update calls with client, PPP, and outside vendor during implementation· Track key timelines and deliverables via shared Project Roadmap· Confirm materials lead times (cards, collateral) with Card Issuance CSR· Hold weekly status meetings with members of Technical Services/IT for ongoing projects· Create Pace jobs for billing purposes using SOW pricing for scripting, implementation, and additional development work.· Hand off client/program to Card Issuance CSR after implementation is complete Coordinate Technical Setup· Coordinate SFTP connectivity with data providers (input files), clients (return files), and PPP IT team· Coordinate Key exchanges and bin delegation with Key Management teamo Ensure IPK Certificates have been requested and installedo May also coordinate key validation services (KMS, PVT)· Coordinate testing procedures throughout implementation process from SFTP connectivity to final package approval testing Coordinate Script Development and Validation· Provide scripting request or development request details to PPP Technical Services Team· Coordinate profile validation services with outside providers (i.e., Fime) per bank and Association requirements.o May include CPV, Easypath, CNS, PVTo Script technical details to be provided by PPP Technical Services team· Manage Profile Validation documentation and SharePoint library QUALIFICATIONS:· Excellent Interpersonal Communication Skills· Exceptional organization and time management skills· Customer-Service or Project Management Background· Ability to distill information effectively for client education PREFERRED QUALIFICATIONS:· Expertise in Microsoft Office SuiteProject Management Certification· Experience using video conferencing platforms (MS Teams, Zoom, Webex)· Card Issuance Background· Knowledge of Web Services and experience with APIs (Web API) Educational Requirements· High School Diploma or Equivalent Experience Requirements· 3-5 Years Experience in a related field such as Customer Service, Development/Information Technology, Financial Services Company DescriptionPerfect Plastic is a leading producer of financial transaction devices. It has experienced consistent growth for going on 10 years. We are looking for the right individual to help us create and evaluate new innovations relative to our markets. Our company is focused on alternative product materials and other transaction device options. Come work for a dynamic company in a thriving field. We strive to have happy, engaged employees at all levels.Come join our team as we expand into a manufacturing facility that is state of the art, and help us in our efforts to continue setting revenue records.Company DescriptionPerfect Plastic is a leading producer of financial transaction devices. It has experienced consistent growth for going on 10 years. We are looking for the right individual to help us create and evaluate new innovations relative to our markets. Our company is focused on alternative product materials and other transaction device options. Come work for a dynamic company in a thriving field. We strive to have happy, engaged employees at all levels.\r\n\r\nCome join our team as we expand into a manufacturing facility that is state of the art, and help us in our efforts to continue setting revenue records.