Senior IT Support Specialist

Re‑architecting U.S. healthcare demands speed, precision, and an obsession with details. Cadence is building a remote care delivery system that keeps older people healthy, out of the hospital, and at home. By pairing each patient with a dedicated clinical team that reviews their health every day, versus every few months, we catch issues early and intervene before they escalate. The result: measurably better outcomes for patients and less administrative burden for clinicians.Today, Cadence supports tens of thousands of active patients nationwide. Our AI‑powered system and scalable clinical model enable proactive, population‑level care. We’re among the fastest‑growing companies in healthtech, and we’re just getting started.We are seeking an Senior IT Support Specialist to deliver high-quality technical support and scale our internal operations across a distributed remote workforce. Serving as the primary owner for our west coast hours, this role will drive operational excellence and automation to ensure our employees can work seamlessly, securely, and with minimal friction.Note: This position will be required to work PST/PDT business hours to provide consistent operational coverage.WHAT YOU’LL DO:The Senior IT Support Specialist is responsible for delivering fast, high-quality support while helping scale how IT operates across a distributed company. This role is focused on ownership, operational excellence, and continuous improvement, not just ticket resolution. You will be expected to identify patterns, improve systems, and help reduce manual work over time.IT Support & OperationsProvide high-quality support across Slack, ticketing systems, and async channels with a focus on speed and clarityOwn support coverage during West Coast hours and act as a reliable point of contact for employeesTroubleshoot issues across devices, identity, and SaaS systems including access, performance, and configurationSupport onboarding and offboarding end-to-end including device provisioning, account setup, and access managementManage and maintain company devices using Kandji or similar MDMSystems & Process ImprovementIdentify trends in support requests and proactively drive improvements to reduce recurring issuesPartner with IT Engineering to improve workflows and support automation effortsMaintain and improve documentation and self-service resources to reduce friction for employeesHelp operationalize new tools and processes to improve how IT scalesHelp introduce scalable operational practices and consistency as the company continues to grow rapidlyWHAT YOU'LL NEED:4+ years of experience in IT support or a similar role in a fast-paced environmentStrong ownership mindset with the ability to drive issues to resolution without handoffsExperience supporting macOS and iOS environmentsExperience operating successfully in fast-paced or high-growth environments where priorities and processes evolve quicklyStrong operational maturity and ability to independently manage responsibilities with minimal oversightFamiliarity with tools like Okta, Google Workspace, Slack, Zoom, and Kandji or similarAbility to troubleshoot across identity, device management, and SaaS systemsClear and effective communication in both real-time and async environmentsComfortable working independently and owning a critical time zone PST/PDT hoursWHO WE ARE:We move fast, raise standards, and own outcomes. We hire drivers, not passengers – people who take initiative, solve problems, and sweat the details because lives depend on it. Momentum matters in healthcare where slow decisions cost lives. At Cadence, we set a high bar and back each other relentlessly to clear it. If you’re ready to do the best work of your career and make a real impact in healthcare, join us.WHAT YOU’LL GET:Autonomy to tackle big, complex problems that matterAn opportunity to improve lives every single dayA chance to shape a category‑defining company at scaleMedical, dental, and vision insuranceCompetitive total compensation and meaningful equityNational and local discounts powered by TriNetUnlimited PTO and paid holidaysRemote equipment setup and home office stipendPaid Parental Leave401K and 401K matchCharitable Donation Match programLocation: RemoteNoteworthyOur job titles may span more than one career level. The base pay for this role typically ranges between $80,000 – $100,000 annual base salary. The actual base pay is determined by a variety of factors, including experience, skills, training, and business needs. Compensation may vary based on market location and is subject to change.Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.