Technical Support

Postition Summary Provide day to day support to both internal and external customers OnSite visits, via telephone, email and web contacts for all enterprise applications, and services for Puerto Rico, USVI, BVI and other international locations. Log costome interactions and resolve, track and escalate any that cannot be immediately resolved. Provide follow up with callers and support partners as necessary to promote ticket progress towards resolution. Manage call queues and close tickets in a timely fashion. Responsibilities: Provide support via telephone/email using cooporate toolset for logging and tracking customer interactions OnSite and Bench/Depot Services Log all calls, troubleshoot and support any technical, hardware, software issues, internet, network applications, configurations and peripheral equipment Testing of new hardware and software On Call support Travel to customers location to provide support or receive training Work with forms handling equipment, plastic cards printers, ID systems, labels printers and associate software Qualifications: Bilingual (spanish & english) Good problem solving skills Good communicatios skills Job Type: Full-time Schedule: 8 hour shift Monday to Friday Work Location: In person