ServiceNow Business Analyst :: Independent Visas Only ::W2 Position :: Onsite

Job Title: ServiceNow Business Analyst --Independent Visas OnlyLocation: Columbus, OH (Onsite 5 days/week)Role Overview: We are looking for a ServiceNow Business Analyst to join our deliveryteam in Columbus. In this role, you will be responsible for bridging the gap betweencomplex public sector business needs and technical ServiceNow solutions. You willwork closely with stakeholders to elicit requirements, document process flows, andensure that the platform delivers measurable value to the organization.The ideal candidate has a deep understanding of ServiceNow capabilities and cantranslate "government-speak" into clear, actionable user stories for our development team, all while operating within a FedRAMP-compliant framework.Key Responsibilities:· Requirement Elicitation: Lead discovery workshops and interviews withstakeholders to identify business pain points and define functional requirementsfor various ServiceNow modules (ITSM, ITOM, HRSD, etc.).· Process Mapping: Design and document "As-Is" and "To-Be" businessprocesses using industry-standard modeling techniques, ensuring alignment withServiceNow best practices and CSDM standards.· Story Authoring: Create high-quality User Stories with clear Acceptance Criteriain an Agile/Scrum environment. Manage and prioritize the product backlog incollaboration with the Engagement Lead.· Stakeholder Management: Manage expectations of diverse stakeholder groups,providing regular updates on project progress and demonstrating platformfunctionality through "show-and-tell" sessions.· UAT Coordination: Lead User Acceptance Testing (UAT) efforts, including thecreation of test scripts, coordination of testing windows with client participants,and management of defect reporting.· Operational Readiness: Support Organizational Change Management (OCM)by creating training materials, user guides, and communication plans to ensurehigh platform adoption rates.· Compliance Alignment: Ensure all documented requirements and processdesigns respect the security constraints of a FedRAMP environment.Required Qualifications:· Experience: 5+ years as a Business Analyst, with at least 3 years specificallyfocused on the ServiceNow platform.· Methodology: Strong experience working in Agile/Scrum environments andusing tools like Azure DevOps, Jira, or ServiceNow Agile Development.· Public Sector Context: Experience working with state, local, or federalgovernment entities is highly preferred.· Communication: Exceptional verbal and written communication skills, with theability to explain technical concepts to non-technical business owners.Certifications (Preferred):· ServiceNow Certified System Administrator (CSA)· ITIL v4 Foundations· PMI-PBA (Professional in Business Analysis) or CBAP (Certified BusinessAnalysis Professional)