Document Processing Specialist

Job Description Document Processing SpecialistSmart Data Solutions, a leading provider of data management, claim routing, and workflow solutions for health plans and TPAs is growing! We are looking for Document Processing Specialists to support our high‑volume Operations team. In this role, you'll help ensure the accurate, secure handling of critical healthcare documents that keep our clients processes moving.You'll love this role if you enjoy working independently, staying organized, and keeping a steady, productive workflow. If checking tasks off your list, following clear processes, and paying close attention to detail feels rewarding, you'll be a great fit.What you'll be doing?Document ProcessingOpening, sorting, batching and quality control of documents in a timely mannerPreparing, verifying, and counting documents for scanning in a timely mannerPreparing documents for scanning by unfolding/uncreasing, taping, removing rubber bands, or unstapling documents in a timely mannerFixing tears and making copies of documents, if neededFollowing proper sorting method with appropriate cover sheets as trainedEnsuring Hi-Trust certification requirements are met, including but not limited to working on one client at a time, ensuring unprocessed mail is put back on P.O. Box shelf, ensuring processed mail is distributed to the scanning stations, and adhering to Smart Data Solutions Acceptable Use PolicyProperly identifying P.O. Box, client name, and patient name on documents and ensuring mail is processed correctly according to client criteriaProcessing incoming mail based on customer required instructionsEnsuring assigned work is completed to align with customer service level agreementsEnsuring that all PHI is kept confidential and complying with all company policies and proceduresComplying with the Acceptable Use Policy which includes but is not limited to always displaying your SDS-issued photo ID while in the buildingScanning when business need arisesPerforming Scanner Operating duties and responsibilities as articulated below when business needs ariseMaintaining acceptable levels of productivity to align with performance standardsPerforming all tasks assigned with great attention to detail and in a timely mannerMust have ability to lift 45 poundsMust be able to remain in a stationary position for 50% of the timeThe duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Scanner Operating:Scanning, archiving, and quality control of documents, including paper and filmInputting appropriate data onto scanner computer screen, such as batch cover sheet information, by manipulating a mouse and typing on a keyboardFeeding documents through a scanner in a timely mannerKeeping provided scanner logs up to date (i.e. storage box logs and company checklist log)Troubleshooting and correcting basic technical errors of the scanning machine(s) as they occurOperating and cleaning the scanner machines, including any new scanner machines introduced, pursuant to training providedEnsuring batches are scanned and placed into appropriate storage boxDocument processing (as described above) when business need arisesPrioritizing rescan batches when they arriveVerifying batches are accurate before committing such batchesPerforming other basic office duties as assignedPerforming all tasks assigned with great attention to detail and in a timely mannerEnsuring that all PHI is kept confidential and complying with all company policies and proceduresEnsuring daily assigned work is completed to align with customer service level agreementsComplying with the Acceptable Use Policy which includes but is not limited to always displaying your SDS-issued photo ID while in the buildingMaintaining acceptable levels of productivity to align with performance standardsMust have ability to lift 45 poundsMust be able to remain in a stationary position for 50% of the timeThe duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.What we're looking for?Required skills:Strong organizational skills and attention to detailManages time effectively and is dependableCommunicates effectivelyComputer literacyAbility to perform other basic office duties as assignedSchedule: M-F 7am - 3pm or 8am - 4pmWhy this is the company for you?Top Benefits & Perks:A company culture that is authentic and values forward thinking, collaboration, and fairness! We work hard for our customers and have fun along the way!A professional development and growth-oriented workplaceGenerous benefits including, health insurance, short-term, long-term disability and an employee referral program401(k) with a company match to provide a better future in your retirement yearsWork-life balance with competitive paid time off package; including vacation, holiday, and a floating dayWho is Smart Data Solutions?For over 20 years, Smart Data Solutions has been partnering with leading payer organizations to provide automation and technology solutions enabling data standardization and workflow automation. The company brings a comprehensive set of turn-key services to handle all claims and claims-related information regardless of format (paper, fax, electronic), digitizing and normalizing for seamless use by payer clients. Solutions include intelligent data capture, conversion and digitization, mailroom management, comprehensive clearinghouse services and proprietary workflow offerings. SDS' headquarters are just outside of St. Paul, MN with 300+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 420 healthcare organizations as clients, including a number of Blues plans, large regional health plans and leading independent TPAs, handling over 500 million transactions of varying types annually with a 98%+ customer retention rate. SDS has also invested meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.SDS recently partnered with a leading growth-oriented investment firm, Parthenon Capital, to further accelerate expansion and product innovation.Location:Smart Data Solutions is located in Eagan, MN.Smart Data Solutions is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.