Call Center Representative

Now Hiring: Call Center Representative Location: Houston, TX 77002 | Hybrid after training Pay: $21.50 - $23/hour Schedule: Mon-Fri | 8:00am - 5:00pm | Occasional Saturdays 8:00am - 3:00pm Length of Position: 6 months The Houston branch of Openwork has partnered with a community public health facility to add a Call Center Representative to their team! This is a great opportunity to gain experience through a reputable employer. If you have Call Center Experience, we want to talk to you! Position Summary: The Call Center Representative serves as the primary point of contact for community members seeking public health information, programs, and services. What You'll Be Doing: Answer incoming calls from the community for public health services, including clinical appointments Make outgoing calls as needed to support HCPH operations Provide customers with appropriate resources, correct guidance, and services to meet their need Record call outcomes in digital survey Schedule patients for medical appointments at clinics Answer questions and remain knowledgeable about all programs and services Transfer patients to appropriate team or to other local health departments Ensure patient confidentiality of protected health information (PHI) This is in-office work with a hybrid telework option after training is completed, with up to 3 days telework and 2 days in office. What We're Looking For: High School Diploma; Bachelor's degree preferred Microsoft Office experience Prior Call Center experience Ability to handle multiple tasks at one time Excellent verbal and written communication skills Ability to adapt to change quickly Apply Today Apply now to be considered for this Wiring Assembler opportunity in Houston, TX, or visit www.openwork.com to explore additional career opportunities. About Openwork Openwork has more than 50 years of experience connecting talented professionals with leading employers. We are committed to helping you find meaningful work and build a successful career. Equal Opportunity Employer (EOE)