Senior Cloud Operations Engineer, Infrastructure

Meet Our TeamDue to the nature of work with FedRamp, US Citizenship is required.This is a 2nd shift opportunity (3pm-12am ET)**As a member of the Service Reliability Team (SRT), you will play a critical role in ensuring the reliability, availability, performance, and security of Pega’s cloud infrastructure platforms. We operate a global, follow‑the‑sun 24x7 model with teams across Krakow, Bangalore, Sydney, and the U.S. East Coast.SRT values diversity, collaboration, intellectual curiosity, and a strong ownership mindset. We foster an environment that emphasizes mentorship, continuous learning, and operational excellence at scale.Picture Yourself At PegaIn this role, you will work hands‑on with cloud infrastructure and platform services that underpin Pega’s SaaS offerings. You will take ownership of the systems you operate—digging deep to identify root causes, strengthening resiliency, and preventing recurrence through automation and operational rigor.You’ll collaborate closely with Engineering, Cloud Engineering, Security, and Customer Support to deliver best‑in‑class infrastructure reliability for mission‑critical customer environments.What You'll Do At PegaMonitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes within SLAOwn and drive customer-impacting escalations with a focus on stability and service restorationProvision, operate, and upgrade cloud infrastructure components across compute, storage, and platform servicesTroubleshoot complex infrastructure and platform issues, perform root cause analysis, and contribute to long‑term fixesCreate, maintain, and continuously improve runbooks, SOPs, and operational standardsPartner with Engineering on pre‑release validation and operational readiness of new platform capabilitiesIdentify opportunities to automate manual or repetitive operational tasks and reduce operational toilParticipate in infrastructure‑focused projects and adapt to evolving business and platform requirementsParticipate in an after‑hours on‑call rotation, including weekend coverageSupport FedRAMP‑compliant environments (U.S. citizenship and residency required)Who You AreAn experienced cloud operations or infrastructure engineer with a strong platform and systems mindsetSelf‑directed, analytical, and driven by continuous improvement and operational excellenceComfortable collaborating with cross‑functional, globally distributed teamsAble to learn and adopt new tools, technologies, and operational patterns quicklyEffective in fast‑paced, enterprise‑scale environmentsCustomer‑focused, with empathy and accountability for production systemsWhat You've AccomplishedExperience supporting highly available, fault‑tolerant cloud environmentsFamiliarity with infrastructure automation and scripting (Bash, Shell, Python, or similar)Exposure to networking concepts (DNS, load balancing, firewalls) as part of broader infrastructure operationsAWS or GCP certification preferredCCNA/CCNP a plus, but not required3+ years supporting enterprise cloud infrastructure or cloud operations for SaaS platforms2+ years of hands‑on experience operating AWS infrastructure services (experience with GCP a plus)2+ years of Linux systems administration experienceWorking knowledge of AWS services, including but not limited to:EC2, EBS, S3ELB / Load BalancingVPC, Transit Gateway, Route 53Pega Offers YouIndustry‑leading, analyst‑recognized technology platformsContinuous learning, certification, and career development opportunitiesAn inclusive, flexible, and globally collaborative work environmentCompetitive compensation including base pay, incentive plan, and equity participation Additional InformationBase salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.Job ID: 23584