IT Intern

DescriptionAre you a tech-savvy problem solver looking to get your hands dirty (figuratively) in the green industry? Ryan Lawn and Tree is seeking a motivated IT Intern to join our team.In this role, you won’t just be sitting in a back room; you’ll be the backbone of our daily operations, ensuring our field crews and office staff have the digital tools they need to keep our clients' properties beautiful. You’ll gain hands-on experience in technical support, hardware lifecycle management, and CRM data integrity.Key Responsibilities Help Desk & Salesforce SupportRequest Management: Act as the primary administrator for the IT Help Desk within Salesforce, assisting in the management and resolution of internal requests.Service Resolution: Troubleshoot technical issues for staff and field crews, ensuring all tickets are documented and closed out effectively.Customer Experience: Provide regular updates and maintenance to the Customer Portal to ensure clients have real-time visibility into their services. Hardware Lifecycle & InventoryPerformance Assessment: Evaluate the operational effectiveness of aging laptops and desktops to determine if they meet current performance standards.Asset Tracking: Assist with rigorous inventory tracking within our software systems to ensure all equipment is accounted for.Sustainable Disposal: Identify obsolete equipment and coordinate the secure recycling of hardware and components. Software & Data IntegritySalesforce Projects: Assist with specialized data projects, including data cleansing, reporting, and workflow optimizations within Salesforce.Field Support: Assist in configuring and supporting mobile devices used by our crews for scheduling and site reporting.RequirementsQualificationsEducation: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or a related field.Technical Skills: * Exposure to Salesforce (preferred) or a strong desire to become proficient in CRM-based ticketing systems.Solid understanding of hardware components and Windows/Mac operating systems.Communication: Excellent verbal and written communication skills for interacting with both office staff and field technicians.Detail-Oriented: A disciplined approach to inventory management and data entry.Why Join Us?Master Salesforce: Gain professional experience in one of the world's most in-demand enterprise platforms.Hands-on Learning: Move beyond theory with tangible hardware and real-world troubleshooting scenarios.Impact: Your work directly supports the teams that keep our local environments green and sustainable.