Membership Services Desk Staff

divh2Membership Desk Staff/h2pPart-time work offers flexible hours with meaningful impact on your community/ppProvide quality service and information to members and prospective members; greet and welcome all constituents of the YMCA, develop relationships that ensure members retention and satisfaction, as well as responsibility for opening the Y, operating and maintaining the Membership Services Desk systems, handling phone calls and ensuring positive member experience with excellent customer service; conduct potential new member tours, sales of new memberships, and follow up with new members during their first 90 days./ppSupport the mission, vision and goals of the Ann Arbor YMCA; promote character development and the values of caring, honesty, respect and responsibility by modeling appropriate behavior./ppHave a positive and helpful attitude./ppInterpret and carry out YMCA policies and procedures as they relate to membership and program participation./ppMake good judgments./ppCommunicate effectively and professionally through various forms of media, including but not limited to email and telephone./ppCommunicate the tangible and intangible value of programs, services and membership offered by a non-profit organization./ppWill connect members with other staff and programs./ppParticipate in scheduled department meetings and trainings as assigned./ppOffer feedback to the Welcome Center Coordinator Assist. Membership Director. Feedback should be intended to improve services we provide./ppSpecial projects as assigned. This is not intended to be all-inclusive. It is understood that the employee will also perform other reasonably related business duties if requested by the supervisor./ppEvery day and in everything we do, we strive to create a culture that is welcoming, genuine, hopeful, nurturing and determined for all our staff, members, program participants and volunteers./ppFull job description is available upon request./ppQualifications/pulliMinimum age 18; high school diploma or equivalent is required./lili12-18 months experience in customer service is preferred./liliStrong and productive organization and time-management skills are required./liliAbility to work well independently and as a team player is required./liliAbility to relate to the public and other staff is required./liliAttention to detail, demonstrate accuracy and efficiency, the ability to multi-task and work in a fast-paced environment is required./liliExceptional organizational, computer, communication and interpersonal skills./liliStrong language skills, sound reasoning and aptitude for working with others./liliMust possess a strong understanding of the YMCA mission to promote Healthy Living, Youth Development and Social Responsibility as well as a familiarity with all areas of the Ann Arbor YMCA programming./liliGeneral computer experience and skills are required. Ability to learn and operate membership software within 30 days of hire is required./liliMust relate effectively to diverse groups of people from all social and economic segments of the community, as it relates to membership./liliMulti-lingual ability is preferred./li/ulpWorking Conditions/polliAbility to walk, stand, and sit (including on the floor) for long periods of time./liliMust be able to lift and carry supplies weighing up to 20 pounds./liliAbility to stand or sit while maintaining alertness for several hours at a time./liliPosition may require bending, leaning, kneeling, and walking./liliAbility to speak concisely and effectively communicate./liliVisual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency./liliAbility to view/enter data for long periods of time./li/ol/div