Office Manager

POSITION SUMMARY The Office Manager is the operational hub of My Favorite Pool Guy. This role owns day-to-day administrative, customer service, billing, scheduling, and technician support functions. You will manage high-volume communication, coordinate field operations, maintain accurate records, and ensure customers and technicians have what they need to succeed. This is a high-demand, detail-oriented role requiring strong organization, proactive communication, and comfort juggling multiple priorities. Success in this position directly impacts customer satisfaction, technician efficiency, and company cash flow. ABOUT MY FAVORITE POOL GUY My Favorite Pool Guy is a growing pool service and repair company built on trust, consistency, and excellent communication. We pride ourselves on delivering dependable service to our customers while maintaining a positive, flexible, and respectful work environment for our team. As our customer base and technician team continue to grow, strong office operations are essential. This role sits at the center of the business, supporting technicians in the field, ensuring customers feel informed and cared for, and keeping our systems, billing, and workflows running smoothly. OBJECTIVES Maintain accurate, up-to-date schedules with minimal service disruptions Ensure all work orders are properly documented and closed daily Deliver timely, professional customer communication across all channels Issue accurate estimates and invoices with minimal billing corrections Support consistent cash flow through proactive collections follow-up Reduce technician downtime through effective coordination and support Maintain organized and accurate customer and service records Execute seasonal service campaigns efficiently and on schedule Improve operational efficiency through system and process optimization Maintain high customer satisfaction and positive feedback Ensure administrative and payroll tasks are completed accurately and on time Act as a reliable operational partner to ownership and field leadership COMPETENCIES Exceptional organization and attention to detail Strong written and verbal communication Calm, professional customer service under pressure Time management and prioritization Problem-solving and critical thinking Comfort managing high-volume, fast-paced workflows Technical aptitude with business software Financial accuracy and accountability Ability to support and coordinate remote field teams Process documentation and improvement mindset Discretion and professionalism with sensitive information Adaptability and willingness to learn field operations Job Type: Full-time Pay: $18.00 - $23.00 per hour Expected hours: 40 per week Benefits: 401(k) Flexible schedule Paid time off Application Question(s): Experience with Skimmer, Jobber, Housecall Pro, or similar platforms strongly preferred Proficiency in QuickBooks and GMail Suites is required. Experience: Office management: 2 years (Preferred) Work Location: Hybrid remote in Scottsdale, AZ 85260