Deployment Field Technician II

About POS360 We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores. Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point of sale products. Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients.About The RoleThe Deployment Field Technician II is responsible for preparing, configuring, installing, and enabling Point-of-Sale (POS) systems and related technology for retail locations. The role supports the entire deployment and implementationlife-cycle-from staging and testing equipment in the warehouse to performing on-site installation, configuration, training, and troubleshooting in the field. The Deployment Field Technician II operates independently at client locations and are expected to demonstrate strong technical expertise, attention to detail, and professionalism while representing the company. Installations typically include hardware setup, network connectivity, cable routing, and coordination with internal teams to ensure successful and timely deployments.In addition to technical deployment and implementation responsibilities, the Deployment Field Technician II also owns the regional fulfillment center'sinventory management, maintaining accurate equipment stock levels, organizing deployment kits, and coordinating logistics to support ongoing field installations and service needs.What You'll Own & DriveSystem Preparation & StagingStage, configure, and test POS systems, pinpads, scanners, printers, and related peripherals prior to deploymentInstall and configure Windows-based systems and required softwareVerify system functionality and network connectivity prior to packagingPrepare equipment kits for field installations or shipmentLogistics & PackagingCarefully pack and label equipment for transportation or shipmentMaintain organized staging areas and accurate inventory of deployment equipmentEnsure all required components are included prior to deploymentField Installation & DeploymentPerform on-site installation of POS systems and associated equipment at retail locationsInstall and mount hardware including terminals, scanners, receipt printers, and pinpadsRun and manage network and power cabling under counters, through ceilings, or behind equipment while maintaining a professional appearanceConnect and test systems on site to ensure proper functionality before completionTroubleshoot hardware, software, and connectivity issues during installationImplementation & Client EnablementAct as the implementation manager for new client deployments, ensuring successful enablement and system readinessProvide hands-on training to store staff and managers on POS system operation, payment processing, online delivery operation, and basic troubleshootingGuide clients through system workflows and best practices to ensure smooth adoptionServe as the primary technical contact during initial rollout and stabilization periodOperate company vehicle to transport equipment to various client sitesPerform daily on-site visits to client locations throughout the regionInventory Management & Regional FulfillmentOwn and manage inventory for the Regional Fulfillment Center supporting field deploymentsMaintain accurate records of hardware inventory including POS terminals, peripherals, networking equipment, and installation materialsTrack incoming and outgoing equipment to ensure inventory accuracy and availability for scheduled deploymentsAssemble and maintain standardized deployment kits for technicians and field installationsCoordinate equipment replenishment and communicate re-stock needs to managementMaintain organized storage and inventory processes to support efficient staging and shipment operationsQualifications:Ability to prioritize tasks based on urgency and business impact; troubleshoot issues using logical, step-by-step problem-solvingCapable of working independently in the field with minimal supervision while managing multiple deployment tasksStrong attention to detail with the ability to execute installations accurately under tight timelinesAbility to read and interpret technical diagrams, floor plans, and network schematicsExperience installing, terminating, and testing structured cablingFamiliarity with mounting and installing hardware including network racks, switches, access points, POS systems, and low-voltage devicesBasic networking knowledge (IP addressing, connectivity troubleshooting, routers/switches)Strong communication skills with the ability to interact professionally with clients, vendors, and internal teamsAdaptability in fast-paced or changing deployment environmentsA valid California driver's license is required for this position because driving to client locations is an essential job function that cannot be reliably performed by alternative transportation due to transporting company equipment to client installsAbility to maintain a clean driving record for operation of company-owned vehiclesPhysical DemandsAbility to work in office, retail, and field environments (including construction or pre-build sites)Ability to stand, walk, kneel, crawl, and work in tight or overhead spaces for extended periodsAbility to lift and move equipment up to 35 lbs independently and up to 75 lbs with assistanceManual dexterity to use hand and power tools for installation and cablingAbility to climb ladders and work at heights when requiredFlexibility to work non-standard hours, including nights, weekends, and travel as neededEducation & Experience3+ years of hands-on experience in deployment, field services, low-voltage installation, or IT infrastructure support.Proven experience with structured cabling installation and termination.Experience installing and configuring network equipment (routers, switches, wireless access points)Experience with POS systems, retail technology, or multi-site business deployments preferredProficiency using installation tools (punch-down tools, cable testers, crimpers, drills, etc.)Familiarity with ticketing systems and documenting work performedStrong customer-facing experience in on-site service environmentsPreferred CertificationsCompTIA A+ / Network+OSHA Workplace SafetyCompensation : Hourly $28.00-$38.00Benefits401(k) matchingDental insuranceHealth insuranceVision insurancePaid time offFlexible working hoursFree on-site gym accessPosition is full-time remote in the Bay Area of California onlyPOS360, Inc, Is A Drug Free WorkplacePlease note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed. This policy is in place to ensure the safety and health of all employees.POS360, Inc. Is An Equal Opportunity Employer