Operations Specialist

Job Description First Western Bank & Trust has a full-time opening for an ON-SITE, Operations Specialist.The pay range for this position is $19.00 - $24.00 per hour. Pay is based on several factors which vary according to position. Factors may include: educational and professional background, work experience, and overall qualifications. First Western Bank & Trust cares about and invests in our employees. We offer eligible employees and their dependents comprehensive health benefits and programs, which may include insurance for medical, vision, dental, and more, to help you take care of yourself and your family. Other benefits for eligible employees include 401k with company match, company contribution to Health Savings Account, banking benefits, short-term disability, life and long-term disability, bonding leave, holidays, sick leave, and vacation.OPERATIONS SPECIALIST OVERVIEWResponsible for completing daily operations activities for First Western Bank & Trust’s accounts to ensure the accuracy of records while adhering to the bank’s culture of excellence in customer service to its patrons.Greet visitors and customers in a courteous manner and work with them on various account issues Assist customers with general bookkeeping including but not limited to account transfers, stop payment requests, account closures and balancing issuesAnswer telephone inquiries from customers and internal staff regarding customer account transactionsResearch accounts as requested to verify transactions and provide documentationDistribute reports and notices from prior business dayPerform daily reconciliation of the Bank’s general ledger accounts and make corrections or adjustmentsPrepare electronic files to post and code ACH returns and corrections to the Federal ReserveAdminister debit card disputes including intake, application of provisional credit and performing write offsProcess overdraft accounts, apply fees and send customer notifications Process or return non-post items Process chargebacks or redepositsClose overdrawn accounts and notify consumer reporting agency of bad accounts and report to collection agencyBalance the Bank’s official checks, debit cards, credit cards, ATMs, and Zelle Balance Canadian checksReconcile teller/vault cash from prior day Compile statements, check copies and deposit history documentation for subpoenasComplete paperwork for levies, garnishments, and verificationsAssist with processing check and account adjustments Assist with reviewing and auditing dormant and escheat accountsRefer escalated customer issues to management as necessaryOPERATIONS SPECIALIST QUALIFICATIONSHigh School diploma or general education degree (GED) requiredAssociate’s degree in business-related field preferredOne year of banking, customer service or cashier related work experience preferredOPERATIONS SPECIALIST SKILLS/ABILITIESDemonstrate good communication including oral, written and listening skillsCourteous manners with the public and internal personnelAbility to multi-task with high level of accuracy and attention to detailDependable in fulfilling assigned responsibilitiesProficient 10 key and computer processing skills with knowledge of Microsoft programs Ability to handle confidential information with discretionFirst Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.