Service Operations Manager

The Service Operations Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, and Grocery Manager’s absence. He/she serves as Controller of cash and returned check and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.Key ResponsibilitiesWhen a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guestResponsible for hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; coordinates scheduling with the Grocery ManagerResponsible for managing all Service Counter functionsResponsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)Responsible for supervising and ensuring proper checking and bagging techniques are being usedResponsible for ensuring proper bookkeeping procedures are implementedOrders supplies for front-end maintenance of store; coordinates needs with Grocery ManagerResponsible for performance evaluations and coaching sessions of all team members within department and completion in a timely mannerReports general store information to the Spirit and Spirit Too publications in stores with no Talent Relations ManagerResponsible for general public relations and “Spirit” initiatives within the store in stores with no Talent Relations ManagerResponsible for all payroll and accounting procedures and their implementation in stores with no Talent Relations ManagerDesignates and assigns trainers as necessaryResponsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.In stores without a Talent Relations Manager, the Service Manager serves as the designated human resource manager to handle the hiring, training and orientation objectivesResponsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assetsProvides knowledge to team members regarding team member benefits in stores where a Talent Relations Manager is not presentAssist with overall guest and team member safetyGreets and speaks politely with every guest on premisesPerforms other duties as requested or required by managementKey RequirementsMust be 18 years of age or olderHigh School Diploma or equivalentMinimum of 1 year store experienceMust maintain Certified Food Safety Manager certificationThe Service Manager is required to work an average of 45 hours per week. This will involve multiple opening, closing and day shifts depending on the store needsMust be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)Must also be able to bend, lift, and perform all other physical aspects of the jobAbility to function as a team member and get along with othersThis job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.