Spanish Speaking Insurance Customer Service Rep 50K Experience Required

Are you an experienced bilingual insurance customer service professional who can confidently help customers in both English and Spanish?Hupp Family Agencies is looking for a skilled, dependable, and organized Bilingual Insurance Customer Service Representative to join our growing agency. This role is for someone who already understands insurance service, customer support, policy changes, billing questions, renewals, retention, follow up, and agency workflows.This is not an entry level position. We are looking for someone with insurance experience who can step in, communicate clearly, support customers, and help keep the agency running smoothly.Spanish speaking ability is required. Insurance customer service experience is required. Prior Allstate experience is strongly preferred.If you are bilingual, experienced, detail oriented, and enjoy helping customers, this is a strong opportunity to grow with a fast moving insurance agency.BenefitsAnnual Base Salary Based on ExperiencePaid Time Off (PTO)Health InsuranceEvenings OffCareer Growth OpportunitiesMon-Fri ScheduleResponsibilitiesAssist English and Spanish speaking customers by phone, email, text, and agency systems with policy questions and service requestsHandle billing questions, policy changes, proof of insurance, ID cards, mortgagee updates, lienholder updates, documents, renewals, and general account supportCommunicate clearly and professionally in both English and SpanishHelp customers understand coverage, policy changes, billing concerns, and next stepsSupport customer retention by identifying concerns, solving problems, and helping customers stay protectedReview accounts for coverage gaps, renewal issues, missing documents, and follow up opportunitiesDocument all customer interactions accurately and timely in agency systemsWork closely with sales and service teams to make sure customer needs are handled quickly and correctlyManage multiple customer requests throughout the day while staying organized and focusedFollow agency procedures, carrier guidelines, and compliance expectationsCreate a strong customer experience that builds trust and long term relationshipsRequirementsBilingual English and Spanish requiredInsurance customer service experience requiredProperty and Casualty insurance experience requiredActive Property and Casualty license strongly preferredAllstate experience strongly preferredMinimum 3 to 5 years of insurance customer service experience preferredStrong understanding of personal lines insurance including auto, home, renters, umbrella, and related policy documentsExperience handling billing, policy changes, renewals, coverage questions, claims guidance, documents, and customer concernsExcellent phone skills and professional communication in both English and SpanishStrong attention to detail and ability to document activity accuratelyHighly organized and able to manage a high volume of customer requestsComfortable using agency management systems, email, phone systems, texting tools, and insurance carrier platformsDependable, accountable, and able to work in a fast paced insurance agency environmentPositive attitude, team first mindset, and willingness to be coachedJ-18808-Ljbffr