Front Office Manager- Hotel supervisor experience required

The Hampton Inn Groton is seeking a hands-on Front Desk Manager/Sales Coordinator with a hotel operations background to join our team. This role will be responsible for the day-to-day operations of the hotel with an emphasis on associate and guest relations, development of people, sales and quality assurance.GENERAL RESPONSIBILITIES:Assist in new associate orientation and onboardingTrain and support all Front Desk associates and ensure performance in accordance with established hotel brand standardsServe as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.Responsible for coordinating internally with the sales & marketing team.Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, group rooms resumes)Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.Arrange and co-ordinate meetings, events and any appointments.Create and manage Company and Travel Agent profiles on the property management system.Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.Adhere to all Company and brand standardsCompliance with Federal & State Labor lawsOngoing review of staff to ensure adherence to established policies and proceduresParticipate in monthly reward and recognition meeting /celebrate hotel and associate achievementsEstablish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expensesOversight of front desk operationsTour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughoutIdentify areas of concern and develop strategies to improve performanceRecognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction resultsActive participation in budgeting and forecasting to maximize hotel revenue and profitsPerform administrative duties, including, but not limited to; Profit and Loss Statements, Scheduling and PayrollQualificationsPrevious hotel operations leadership experienceDemonstrated passion and sense of urgency in the achievement of resultsExcellent time management skills, strong leader of peopleAttention to detail and highly organizedMust be self-motivated and results orientedWillingness and ability to train and develop associatesCreative problem-solving skillsFamiliar with common computer software programs including Microsoft outlook, word and Excel.Must be willing to work varied hours including evenings, weekends & holidaysHilton PEP experience preferred but not required