Builder Account Support Specialist

Description: Join the Team at Hubbard Supplyhouse!Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is: “Honoring God with a great team that builds customer partnerships by delivering on expectations.” Our team is built on trust, service, and a commitment to doing things the right way.The Builder Account Support Specialist plays a vital role in supporting builder accounts, ensuring accuracy in product orders, tracking project timelines, and coordinating closely with internal teams. The ideal candidate enjoys solving problems, thrives in a collaborative environment, and excels at maintaining order in a fast-paced, detail-driven role.Responsibilities And DutiesBuilder Support & CoordinationCoordinate with builders, technicians, and internal teams to manage schedules and material needsTrack product availability, job timelines, and order lead times to meet builder deadlinesMaintain accurate records and resolve delivery issues with suppliers and customersData Entry & Order ManagementEnter and update project data, orders, and changes with accuracyMaintain spreadsheets and internal databases for builder accountsMonitor order statuses and address logistics or vendor issues as neededCustomer Service & CommunicationDeliver clear, professional support to internal and external stakeholdersAssist builders with product questions, timelines, and substitutionsAddress issues proactively to ensure builder satisfactionProcess Support & Problem-SolvingIdentify and address inefficiencies; recommend process improvementsFollow procedures and ensure alignment across departmentsResolve potential project issues quickly and effectivelyWhat We OfferMonday–Friday schedule (no nights or weekends) Matching 401(k) and profit-sharing program Comprehensive benefits package with supplemental options Paid holidays, PTO, and sick leave Christmas bonus, team-building events and company picnic Employee discount program Career advancement and ongoing training opportunitiesReady to be part of a team that values your contributions and helps customers build beautiful, functional spaces?Apply today and grow with Hubbard Supplyhouse!RequirementsRequired:2+ years of experience in data entry, order processing, or related admin roleDetail-oriented with strong Excel skills and ability to handle multiple systemsEffective communicator with the ability to manage deadlines in a fast-paced environmentPreferredBackground in wholesale, supply chain, or construction supplyFamiliarity with plumbing, lighting, or kitchen and bath productsStrong problem-solving skills and customer service experience with builders or contractors