Customer Service Manager

Customer Service Manager Job Description BRIEF JOB DESCRIPTION: The Customer Service Manager (CSM) is responsible for managing the customer service and shipping departments at the plant. The Customer Service Manager (CSM) reports to the Vice President of Regional Sales directly and indirectly to the Plant Manager for site specific safety concerns. RESPONSIBILITIES MAY INCLUDE: Responsible for maintaining safe operations and asset condition of the yard. Receiving, accepting, processing, scheduling the production of, and shipping all customer orders. Act as a liaison between VPs/Dir of Sales, Sales, Production, and Quality to ensure that customer orders are accurate, adhere to quality standards and are delivered on-time Provide inside sales service by verifying stock availability, advising production lead times, and providing quotations to customers as required. JOB REQUIREMENTS: Strongly developed interpersonal and communication skills. Possesses a track record of accomplishment by driving performance and accountability. Strong customer service knowledge and ability to learn and stay abreast of industry changes. Strong demonstrated ability to manage, progress and deliver multiple and competing priorities. Proven commitment and delivery of SHEQ compliance. Ability to positively influence others/promote philosophy. Defines personal success in terms of the whole team. Makes timely and effective decisions, includes use of good judgment and consideration of proper balance between benefits/risks. Creates strong morale and spirit, feeling of belonging in team, broadly shares both routine and important tasks. Accountable for understanding and putting into practice the SHE Principles. Additionally, the Customer Service Manager has a responsibility to cascade the understanding of the principles through the location and their work group. PHYSICAL DEMANDS: Walk, sit, stoop, bend, talk and hear Use hand to fingers, handle, or feel objects, keyboarding, reach with hands and arms Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to adjust focus and distinguish color. Employee must be able to lift objects up to 30 pounds. WORK ENVIRONMENT: This position consists mostly of managing and performing administrative tasks but does include some work outside in the pipe yard when inventory counts, or inspections are conducted. Time will be spent among the office, production floor and yard areas. Sometime will be spent outside in all-weather conditions. Work closely with Sales, Production, Quality Assurance, Administration and Shipping personnel. EDUCATION & EXPERIENCE: 2-year Associates Degree in business, marketing, or project management and 5 years of relevant experience. Requires proven skill set in leadership, teamwork, initiative, communications and adaptability. Proficiency is MS Office is required and experience working with SAP is an asset. ADVANCEMENT: WL Plastics has a promote-from-within philosophy TRAVEL REQUIREMENTS: Travel is rarely required. Travel to other cities or manufacturing facilities may be necessary for training or benchmarking purposes. Safety is the most important part of all jobs within WL Plastics; therefore, candidates and employees must be able to demonstrate the ability to initiate, lead, and uphold safety policies, procedures, and housekeeping standards at all times.