ASSISTANT STORE MANAGER
Assistant Store ManagerThe Assistant Store Manager is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.
Essential Duties & Responsibilities:
Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience
Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
Assist the Store Manager in onboarding and training new team members
Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
Proactively seek opportunities to increase individual and team sales
Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
Ensure team members follow all health, safety, and sanitation guidelines
Serve as a keyholder, following all opening and closing procedures
Demonstrate punctuality, dependability, and adaptability
Assist Store Manager with administrative duties as requested
Qualifications:
Passion for people
Willingness to master brand recipes and techniques
Energetic, fast-paced, flexible work style
Ability to work cooperatively and in a team environment
Ability to teach others and communicate effectively
Strong problem-solving skills and attention to detail
Desire to take on a leadership role in a growing company
Job Types: Full-time, Part-time
Benefits:
Employee discount
Flexible schedule
Paid time off
Experience level:
2 years
Shift:
Day shift
Morning shift
Weekly day range:
Monday to Friday
Weekend availability
Ability to commute/relocate:
O'Fallon, IL 62269: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location