Field Service Lead

Location: Decatur, ILType: Hourly | Full-TimeShift: 1st Shift, M–FTravel: 25–30%Reports to: Plant ManagerAbout AlignAlign Production Systems has designed and manufactured heavy industrial material handling equipment in Decatur, Illinois for over 50 years. We build custom-engineered turntables, welding positioners, conveyor systems, AGVs, and transporters for Fortune 500 manufacturers in metal stamping, energy, agricultural, and wire and cable industries. Everything — fabrication, machining, controls, assembly — is done in-house.THE ROLEYou are the person who makes it work when Align equipment arrives at a customer site. As a working lead, you plan and execute field trips, lead a small crew on-site, own the customer relationship, and leave with the equipment running right. This role covers new installations, commissioning, troubleshooting, and training at industrial manufacturing facilities across the country.What You Will DoLead field service technicians on-site — installations, startups, troubleshooting, and customer trainingPlan and schedule field service trips in coordination with the Plant Manager and customersOwn the customer relationship on-site and communicate project status to internal teamsPerform hands-on mechanical work: installation, alignment, hydraulic and pneumatic systemsDocument service activities and findings accurately after each tripWhen working at Align Manufacturing site, your responsibilities will include:Assemble parts, pieces and/or products using a variety of tools and/or equipment according to required specifications, processes, and procedures.Responsible for identifying assembly errors.Keeps equipment operational by completing preventive maintenance requirements; troubleshooting; reporting malfunctions.Quality panel builds.Keep accurate labor records.Performs material handling duties, including operating forklift and overhead hoists.Continued focus on quality first.What We Are Looking For5+ years of hands-on mechanical experience in industrial manufacturing or field serviceAbility to read mechanical drawings, hydraulic/pneumatic schematics, and wiring diagramsExperience leading others in a technical environmentStrong organizational skills and clear, professional communication — especially in front of customersValid driver's license; comfortable with planned travel approximately 25–30% of the timePreferred: background in millwright, welding, or industrial mechanics; OSHA 10/30; prior field service experienceWHY ALIGNMonday through Friday, first shift — no nights, no weekends, no rotating schedulesAll travel is planned in advance. No on-call. Meals, hotels, and all travel expenses fully company-paid with a company cardLow turnover — people who join us tend to stayClear advancement path to Field Service Manager (salaried)Work that is genuinely complex — our equipment moves loads exceeding 300,000 lbs and runs in Fortune 500 production facilities