Title: IT Service Desk Analyst
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Job Title: IT Service Desk Analyst, Onsite Five Days A WeekWhat You’ll Be Doing:My client is an industrial manufacturer with over 3,000 people operating in 30 countries. Be the go-to IT expert supporting employees across North America—solving technical issues, improving service desk operations, and driving a seamless, high-quality user experience every day.Top 3 Technical Skills:IT Service Desk / ITIL experience (ticketing systems, SLAs, escalations)Microsoft 365 & Windows OS supportTroubleshooting hardware, software, and business applications (ERP/SaaS)