Senior Community Manager

OverviewCareer Opportunities with South Oxford ManagementSouth Oxford Management (SOM) is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are committed to delivering exceptional experiences for both our residents and team members. Our owners and leadership team bring extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations—from asset management to leasing. We are passionate about creating positive experiences and believe in putting people first. When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities.How You Will ContributeThe Senior Community Manager is the powerhouse that drives the community. They manage and coordinate people, activities, and available resources to provide a seamless community to residents, future residents, visitors, and team members. The Senior Community Manager is responsible for all aspects of the community\'s operation and performance.Things You Will DoResponsibilitiesLeadershipHire, train, and supervise all team members through a positive mentoring approachEmpower team members by setting high goals to challenge your team, while also holding yourself accountable for their successAssist in the hiring process by vetting candidates to select viable candidatesProvide comprehensive feedback to all team members, document, and facilitate disciplinary procedures as necessaryWork closely with the Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programsOversee day-to-day business operations of the communityDrive occupancy and NOI through strategic marketing and leasingManage resident relations, conflict resolution, and retention effortsLead a high-performing team to achieve occupancy, rent growth, and customer service goalsInterface with leadership on occupancy data and service KPIsPrepare operating budgets and maintain vendor relationshipsPrepare and execute a community budgetPrepare weekly and monthly reportsEnsure that rent is collected and posted in a timely manner, and bank deposits are made immediatelyMaintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations, and certificates of insuranceSubmit invoices for payment promptlySuggest rental rate recommendations to the Regional ManagerHave a strong working knowledge of the market and compsReport liability and community incidents to the required distribution groupMeet financial targets by setting rents, collecting revenue, and managing expenses effectivelyEnsure compliance with Fair Housing, OSHA, and company policiesResponsibilities (Leasing)Oversee the screening process and vetting of applicants for creditworthinessAssume responsibility for the office and model apartments opening on schedule and in excellent conditionProvide outstanding customer service to residents and future residentsTake pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and report service needs to maintenance team membersResponsibilities (Customer Service)Build relationships with residents through courteous and timely responses to needs and concernsThink safety first and ensure that unsafe conditions are corrected promptlyVisually inspect/prepare the entire property (office, models, compactor, vacant areas, curb appeal, and amenity areas) daily for cleanlinessInspect and touch up model and vacant units. Responsible for maintaining the work area and office cleanlinessPerform additional duties as assigned by the district or regional managerThings You NeedHigh School diploma or equivalent; bachelor's degree preferredThree or more years of experience in property management, with at least two years as a Community ManagerWilling to work a flexible schedule, including weekends and holidaysA sharp, professional appearanceMust be able to walk the property, which includes climbing stairsMust be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, and carry suppliesStand for extended periods of timeMay be required to lift up to 25 pounds without assistanceSkillsDynamic team leadership and communication abilitiesWorking Knowledge of Fair Housing LawsWorking knowledge of Affordable Housing programsProficiency in Microsoft Office (Word, Excel, and Outlook)Able to multitask and meet deadlines in a timely mannerKnowledge of Yardi or other industry software preferredWhat We Will Provide YouSouth Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:Medical/RxVisionEmployer Paid Life/AD&DVoluntary Life/AD&DShort Term DisabilityLong Term DisabilityEmployee Assistance ProgramHospital Indemnity PlanCritical Illness PlanLegal/ID Theft ProtectionPet Insurance401(k) Retirement w/ Match + Immediate VestingPaid Holidays and Time Off 3+ weeksRent Discount 30%Tuition Reimbursement 2000/yearPaid Parental Leave 4 weeksEmployee Referral BonusEmployee Rewards and RecognitionYou're exceptional. Let us make you feel it. Join our team.South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford utilizes E-Verify, a web-based system that enables enrolled employers to verify the eligibility of their employees to work in the United States through the U.S. Department of Homeland Security and the Social Security Administration, subject to state law.South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol, as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants who refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant, provided this is permitted by state law.J-18808-Ljbffr