Remote - Temporary Call Center Rep

**Remote Healthcare Call Center Representative (Temporary)****Location:** Remote (U.S.-based applicants only)**Pay:** $18.50/hour**Start Date:** June 1, 2026**Job Type:** Temporary / Contract**Position Overview**We are hiring **Healthcare Call Center Representatives** to support a high-volume, fast-paced inbound contact center. In this role, you will assist customers with healthcare-related inquiries, resolve issues, and provide accurate information with a strong focus on delivering excellent customer service.This position is ideal for candidates who are comfortable handling a high call volume, can think critically, and have prior call center experience.**Work Schedule**New hires will be assigned one of the following schedules:+ **Weekday Shifts:** 10:00 AM - 7:00 PM CST **or** 11:00 AM - 8:00 PM CST+ **Weekend Requirement:** Either Saturday **or** Sunday:9:00 AM - 5:30 PM **or** 9:30 AM - 6:00 PM CST+ **Days Off:** Two days per week (may not be consecutive)**Training (Required)**+ Monday - Friday, 8:00 AM - 5:00 PM CST+ Duration: 1-2 weeks+ **Full attendance is required** (time off is not permitted during training)**Key Responsibilities**+ Handle high-volume inbound calls and accurately document interactions+ Research and resolve billing inquiries using account history and internal systems+ Provide information on coverage, claims, deductibles, and benefits+ Assist members, providers, and facilities with healthcare-related questions+ Escalate complex issues as needed**Qualifications**+ High School Diploma or equivalent required+ Minimum 1 year of call center or customer service experience+ Prior experience in a high-volume call center **required**+ Healthcare experience preferred (Medicare, Medicaid, ACA, PBM, etc.)+ Strong computer skills and ability to navigate multiple systems+ Excellent communication and problem-solving skills+ Ability to explain complex information clearly and professionally+ Comfortable working in a fast-paced, team-oriented environment**Screening Requirements**+ Criminal background check (including fingerprinting)+ 5-panel drug screening (THC not permitted)**Interview Process**+ 30-minute video interview via Microsoft Teams+ Candidates should have flexible availability for scheduling**Available Shifts**We offer multiple consistent, non-rotating full-time schedules:**Shift 1**+ Sunday: 9:00 AM - 6:00 PM+ Monday - Wednesday: 9:00 AM - 6:00 PM+ Thursday: Off+ Friday: 9:00 AM - 6:00 PM+ Saturday: Off**Shifts 2-5 (Same Schedule)**+ Sunday: Off+ Monday - Friday: 9:00 AM - 6:00 PM+ Saturday: Off**Shift 6**+ Sunday: Off+ Monday - Tuesday: 8:00 AM - 5:00 PM+ Wednesday: Off+ Thursday - Saturday: 8:00 AM - 5:00 PM**Shift 7**+ Sunday: Off+ Monday - Friday: 8:00 AM - 5:00 PM+ Saturday: Off**Shifts 8-9 (Same Schedule)**+ Sunday: Off+ Monday - Friday: 11:00 AM - 8:00 PM+ Saturday: Off**Shift 10**+ Sunday: Off+ Monday: 8:30 AM - 5:30 PM+ Tuesday: Off+ Wednesday - Saturday: 8:30 AM - 5:30 PM**Additional Scheduling Notes**+ Schedules are consistent and do not rotate+ Candidates must be available for their full assigned shift+ Flexibility may be required based on business needsAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Get a complete career fit with Kelly .You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About KellyWork changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.