Patient Services Coordinator, Diagnostic Imaging Patient Reception Services, Friday- Monday 5:30am-4

Patient Services Coordinator At The University of Texas MD Anderson Cancer Center, our mission is simple yet powerful: to eliminate cancer in Texas, the nation, and the world. We achieve this through extraordinary patient care, groundbreaking research, innovative prevention programs, and by educating the next generation of healthcare professionals and scientists.Join a team where your work truly matters.The Patient Services Coordinator at our Northwest Houston Diagnostic Imaging Center plays a critical role on the care team by ensuring smooth and efficient patient scheduling, coordination, and communication. This position serves as a key resource for patients, families, physicians, and clinical staffhelping navigate appointments, procedures, diagnostic testing, and financial processes. This role also supports the maintenance and accuracy of patient records and appointment templates.Shift/Hours: Friday- Monday 5:30am-4pmKey ResponsibilitiesPatient Communication & InteractionGreet patients, family members, faculty, and staff upon arrival with professionalism and warmth.Monitor patients in waiting areas and assist with questions or needs.Provide accurate information regarding appointments and preparations for Diagnostic Imaging (DI) procedures; supply printed instructions as needed.Maintain strict confidentiality and security of patient information at all times.Inform patients and families of available support services.Schedule same-day X-ray tests when necessary.Communicate appointment details, scheduling requirements, and preparation instructions to patients, families, physicians, and clinical teams.Support a safe environment for patients, coworkers, and visitors.Ensure all patient wristbands contain accurate name, MRN, date of birth, and date of service.Deliver service recovery interventions when appropriate to support a positive patient experience.Record MaintenanceUpdate patient records to ensure accuracy and completeness.Maintain confidentiality and secure handling of all patient documentation.Process a wide range of documents with attention to detail and accuracy.Financial ActivitiesCollect, review, and reconcile patient balance payments following departmental policies.Partner with the Financial Clearance Center (FCC) to resolve accounts requiring financial clearance.Other DutiesPerform additional tasks as assigned to support efficient clinic operations and exceptional patient care.Why Choose MD Anderson?MD Anderson is consistently recognized as a global leader in cancer care and research. Our employees enjoy a collaborative, mission-driven environment with access to world-class resources.Benefits & Perks Include:Exceptional Healthcare CoverageComprehensive medical, dental, and vision plansPrescription drug coverageMental health and counseling servicesFinancial & Retirement BenefitsState of Texas retirement programs with employer contributionsTax-advantaged flexible spending and dependent care accountsOptional life, disability, and long-term care insurancePaid Time Off & Work-Life SupportGenerous paid time off (PTO) and institutional holidaysPaid parental leaveWellness programs, fitness facilities, and employee assistance resourcesProfessional GrowthTuition assistance and professional development fundingOpportunities for internal mobility and career advancementAccess to training, workshops, and continuing educationAdditional PerksOn-site services including dining, pharmacy, and employee healthDiscounts on transportation, entertainment, and retail servicesA culture grounded in teamwork, compassion, and innovationEducationRequired: High School Diploma or EquivalentPreferred: Associate's DegreeWork ExperienceRequired: 3 years Relevant work experience. or: Additional education may be substituted for required experience on a one-to-one basis.Other Requirements: Must pass pre-employment skills test as required and administered by Human Resources.