Optical Retail Specialist

Job TypeFull-timeDescriptionAt Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day.Position SummaryThe Optical Retail Specialist is responsible for interacting with customers on a daily basis to uncover needs for the patient's lifestyle and recommend specialized products based on those needs as well as assist patients in frame selection this includes taking measurements, fit, and adjust glasses, troubleshoot patient's vision complaints, and teach customers how to properly wear and care for their eyeglasses and contact lenses. Travel between clinic locations and/or overtime may be required based on operational needs.Essential Functions & ResponsibilitiesObtain patient's prescription from ophthalmologist or optometristGather patient's information including vision and medical insurance informationSchedule, confirm and maintain appointmentsRecommend frames, lenses and products that are suitable for the patient's style, face and specificationsAdjust and fit frames according to the prescription and patient's specifications, as well as to the patient's face.Prepare and submit the order to the proper lab for manufacturingBe able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand toolsAssist with frame inventory, contact lens inventory, marketing materials and office suppliesTeaching patients how to wear and care for both contact lenses and eyeglassesRepairing or replacing broken framesAdministrative duties such as filing, following up on orders, following up with patients, answering phones, assisting the doctor with special orders and referrals BenefitsMedical, dental, and vision insuranceMatching 401(k) planPaid Time OffPaid holidaysEmployee discountCertification reimbursementCareer growth opportunities About Sight360We've assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.Our MissionTo care fully for our patients, team members, and partners who are the focus of everything we do.Our VisionTo seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.Our ValuesTreat everyone like familyListen with purposePerform our bestHonor our word Join our team and help us make a difference in the lives of our patients every day. RequirementsQualifications:Customer service experience preferredOptical experience not required but helpfulSkills and Abilities:Customer service orientedExcellent interpersonal and communication skillsProblem solving skills requiredManaging multiple patientsAssisting patient in selections of proper eyewearTeaching patientsComputer proficientAble to perform necessary math skills