Manager of Virtual Health

About UsPlanned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.About The RoleUnder the direction of the Director of Health Center Operations, the Manager of Virtual Health oversees the day‑to‑day operations of PPLM’s telehealth services. This role is responsible for managing virtual care delivery, supervising staff, and driving operational performance to improve patient access, productivity, and experience.The Manager of Virtual Health works closely with health center and cross‑functional leadership to implement process improvements, support digital tools (including telehealth platforms and EHR workflows), and ensure services meet quality, regulatory, and organizational standards.Your Day to Day:Manage telehealth operations, scheduling templates, and productivity goalsSupervise, train, and support staff; manage performance in collaboration with HRPartner cross‑functionally to expand patient access through virtual careMonitor budgets, KPIs, dashboards, and patient trendsSupport EHR optimization, workflow improvements, and digital toolsEnsure compliance with HIPAA, OSHA, MDPH, Title X (where applicable), and PPFA standardsAddress operational barriers, patient complaints, and follow‑up processesQualifications:3-5 years of relevant experience in healthcare operations, team management, or performance improvementStrong communication, interpersonal, and data‑analysis skillsAbility to work independently and collaborativelyHigh school diploma or equivalent required; Bachelor’s degree preferredExperience with MS Office; EHR and telehealth experience preferredWhy Join Us?We offer a comprehensive and competitive benefits package, including: Generous Paid Time Off Medical, Dental, and Vision Insurance 403(b) Retirement Plan with employer match Life and Disability Insurance Professional Development Opportunities Commuter Benefits A mission-driven workplace that values equity, inclusion, and belongingPPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization. We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work.We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Latinx, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions.Employment and advancement at PPLM are based on individual qualifications and abilities, without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under law.