Operations Senior Specialist III - Customer Research

Job DescriptionJoin our Mortgage Production & Servicing team as an Operations Senior Specialist III—Document Execution, delivering critical support to Home Lending and the Consumer and Community Bank. In this role, you’ll research and release title liens by reviewing Chase systems and online resources to confirm authorization and prepare compliant lien release documents. You’ll partner across lines of business and communicate with third parties to resolve lien release requests and meet service-level timelines. If you’re detail-oriented, thrive in a fast-paced environment, and bring strong customer communication skills, this is a great opportunity to grow your mortgage operations expertise.As an Operations Senior Specialist III- Document Execution in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. Your space will be around researching and releasing title liens. You will be responsible for researching Chase systems and online resources to determine authority to release title liens as well as creating the release document in adherence with State and County guidelines. You will be responsible for communicating effectively across lines of business for third party requests pertaining to lien release. You may be responsible for multiple functions within the Customer Research process.Job ResponsibilitiesReview imaging and other source systems to determine necessary authorization for document completion Research and thorough knowledge of credit and collateral documentsCreating lien release documents from business release system or state required formFollow-up on outstanding requests to ensure timely completion to meet internal service levelsCommunicate with external agents and internal colleagues to resolve requestsWork well within the team to ensure overall health of the Customer Research processesRequired Qualifications, Capabilities, And SkillsPossess strong attention to detail and excellent problem-solving skillsChain of title knowledge pertaining to collateral documentsAbility to work in a fast-paced environmentAbility to make outbound calls to customers or third parties Basic office and computer skills (Windows XP, MS Word, Excel and PowerPoint) and strong working knowledge of Chase Servicing/Production SystemsExcellent written and verbal communication skillsAbility to work independently or as part of a team Ability to build and maintain rapport with customers, colleagues, peers and other departmentsPreferred Qualifications, Capabilities, And SkillsPrior customer service experience High school diploma or equivalent2 years of Mortgage Banking experience Ability to work overtimeAbout UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransAbout The TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.