AV Field Service Engineer

Visual Sound is seeking an experienced Field Service A/V Engineer to join our Mechanicsburg, PA office. This role is primarily responsible for troubleshooting, re-installing, and maintaining A/V equipment, in addition to installing and servicing systems in the most efficient and effective manner to minimize downtime and achieve max performance. The Field Engineer is also accountable for communicating system performance to the customer and our Service or Installation Departments. Responsibilities: Assist the Technical Operations team performing installation and system commissioning work as needed Field Commissioning of AV Systems and other Engineering related duties Travel to client sites and occasional out-of-town travel as necessary The final commissioning of audio-visual equipment, including, but not limited to audio DSPs, CODECs, switchers, control systems, VTC systems, and video processors Create user guides and train end users on how to use their A/V control systems Refine current processes, develop a better workflow, and make recommendations Clear communication, documentation and organization of paperwork, tools and company vehicle Work closely with the Technical Operations team, the Installation Manager and the Manager of AV Integration while assuring a professional and safe working environment Other duties as required or assigned by company management