Account Manager - Digital Marketing Agency

About HuzzleAt Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms across SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you'll be placed directly with a client as a valued, in-house team member.About the CompanyOur client is an award-winning, full-service marketing and events agency delivering bold, results-driven campaigns across brand development, digital marketing, web, corporate events, live marketing, and video production. They combine strategic thinking with high-quality creative execution to help brands stand out and scale effectively.Role Type: Full-timeEngagement: Independent ContractorJob SummaryWe are seeking a highly proactive and experienced Account Manager to lead client relationships, oversee delivery teams, and drive excellence across all client engagements. This is a senior leadership role for someone who thrives in fast-paced agency environments, excels in communication and organization, and has a deep understanding of digital marketing strategy.You will serve as the primary point of contact for key accounts, mentor the account management team, and ensure that all projects are delivered on time, on budget, and above expectations.Key ResponsibilitiesClient Relationship & CommunicationAct as the trusted advisor and main point of contact for key client accountsLead weekly client calls, deliver performance reports, and send proactive updatesMaintain a culture of overcommunication-ensuring clarity on timelines, deliverables, and next stepsManage client expectations and resolve challenges before escalationSet and enforce communication standards across the account management teamAccount Management & Project OversightOversee full lifecycle of client engagements-from onboarding to executionDevelop and manage project plans, timelines, and deliverablesCoordinate cross-functional teams (creative, digital, production, events)Ensure scopes of work are clear and aligned with client goalsMonitor budgets, track performance, and flag risks earlyLead daily planning (Plan of Attack) and team status updatesDigital Marketing StrategyGuide strategy across SEO, PPC, social media, email marketing, and contentReview dashboards and campaign performance to ensure KPIs are metTranslate performance data into clear, actionable insights for clientsCollaborate with internal teams to optimize campaigns and drive ROIStay ahead of digital trends and bring innovative ideas to clientsTeam Leadership & MentorshipLead, mentor, and develop the account management teamEstablish processes, workflows, and quality standardsConduct regular performance check-ins and workload managementFoster a culture of ownership, accountability, and proactive problem-solvingPartner with leadership on account growth and upsell opportunitiesStrategic & Brand DevelopmentDevelop and execute integrated marketing strategies and campaign plansSupport campaign launches, creative briefs, and cross-team collaborationEnsure brand consistency across all channels and deliverablesAnalyze results and share insights to improve future campaignsRequirements5+ years of experience in agency account management (required)2+ years in a senior or leadership role managing teamsStrong expertise in digital marketing (SEO, PPC, social, email, analytics)Proven experience managing enterprise or high-value client accountsExceptional communication skills (written and verbal)Highly organized with strong project management capabilitiesExperience with tools like Slack, project management platforms, and reporting dashboardsAbility to work in a fast-paced, deadline-driven environmentBachelor's degree in Marketing, Business, Communications, or related field (preferred)Nice-to-HavesExperience in event marketing, experiential campaigns, or live marketingFamiliarity with creative production workflows (design, video, web)Background in brand strategy and storytellingExperience contributing to new business pitches and account growthBenefitsFully remote leadership role with global client exposureWork with an award-winning agency on high-impact campaignsLeadership growth with direct influence on client success and team performanceAutonomy and ownership in shaping client services strategy