Medical Staff Floor Manager, LVT

Medical Staff Floor Manager, LVTAs a Medical Staff Floor Manager, LVT at the ASPCA Animal Hospital (AAH), you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model.AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD.The ASPCA Animal Hospital is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values.You will play a critical role in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality care from check-in through check-out. You will lead by example on the floor, supporting medical teams as an LVT when needed while ensuring appropriate staffing, patient flow, and adherence to medical standards.You are responsible for optimizing daily operations, identifying workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. Your clinical expertise as an LVT allows you to guide medical quality, support patient care, and partner with veterinarians and support staff to elevate outcomes.You will collaborate closely with leadership across AAH and other ASPCA departments to align team development and operational strategies with organizational goals. As a people leader, you will directly supervise and mentor LVT and HVA team members, fostering a positive, inclusive, and high-performing culture. This includes oversight of daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and targeted training initiatives.Additionally, you will monitor key performance indicators to evaluate both medical and service delivery, contribute to the development and enforcement of standard operating procedures, and participate in strategic planning to improve employee engagement and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare.The schedule for this position is Wednesday-Saturday 9a-7p onsite at our 92nd Street location. This is a full-time position. Weekends and holidays may be required. Position may require occasional flexibility and occasional overtime.The target hiring range for this role is $92,000 - $97,000 annually. Additionally, this position is eligible for a signing bonus (for external candidates) and relocation bonus to non-local residents. Also, we are a qualified employer for the Public Service Loan Forgiveness Program.At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.Responsibilities include:People Management & DevelopmentOperational SupportCommunication & LeadershipQualifications include:New York State Veterinary Technician License requiredProficient in Excel, Word, and Outlook requiredAbility to plan, organize and effectively lead in a high-paced and fast-moving environment.Must be flexible and tactful in all communicationsMust be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the publicMust be able to lift and carry 40-plus pounds repeatedly throughout the day with assistanceMust possess the ability to work standing for 10 or more hoursAbility to exemplify ASPCA's core values and behavioral competenciesEducation and Work Experience:Experience managing people preferredExperience working in a veterinary setting requiredAt least 1 years' experience in an operational role requiredAbility to direct people as well as to interact with people fairly and courteously.Experience handling and restraining animals requiredWe encourage a candidate who demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail.Language: English (Required)Education and Work Experience: High School Diploma (Required) 1-2 years working in a supervisory position, preferably in a busy veterinary practice