Sr. Desktop Engineer

At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote and environment of teamwork throughout the organization. We are currently searching for a Senior Desktop Engineer to join our Technology Services team at OrthoCarolina in Charlotte. The Senior Desktop Engineer is responsible for all aspects of desktop support. This position will be able to deploy, configure, maintain and monitor all desktop type of equipment, including OS, patches and applications. This is a hands-on position that thrives in working together as part of a small team, focused on creating a seamless user experience with workplace technology. This role will design, build, and maintain desktop images and solutions (across platforms) that will support business requirements as well as scale to meet future needs. This individual will continuously push forward processes and technologies required to implement, support, organize, modify, and otherwise maintain the enterprise desktop environment. They will also provide maintenance of applications, systems configurations, and security policies (patches, anti-virus, and encryption) while continuing to improve the enterprise endpoint reference architecture. The Senior Desktop Engineer must have excellent customer service skills, be equipped with the passion, resources and insight to help achieve them. In return, they will be working with a wide range of technologies as part of a friendly and dedicated team in a great environment. A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include: Medical, Dental, Vision Insurance Health Savings Account Life Insurance Voluntary Supplemental Life Voluntary Critical Illness/Accident/Hospital Indemnity Short Term/Long Term Disability Insurance 401(k)/ROTH Retirement Plan Employer 401(k) Safe Harbor 401(k) Profit Sharing Plan 529 Savings Plan Employee Assistance Program Voluntary Wellness Program Tuition Reimbursement Voluntary Legal Plan/Identity Theft OrthoCarolina is one of the nation’s leading independent academic orthopedics practices serving North and South Carolina and the Southeast since 1922. OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy. Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation. We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year. Education/Experience: Associate degree or Certification in a technology services/technical discipline, or equivalent work experience CompTIA A+ certification strongly preferred Strong analytical and problem-solving skills. Excellent communication and ability to interface with end users at all levels 5+ years as a proven Sr. Level Desktop Engineer SCCM Design and Architecture Microsoft System Center Certification, preferred Microsoft 365 and Azure AD Certifications, preferred Desktop Hardware and Software certifications recommended Employee Type Regular Qualifications Skills Education Certifications Language Work Experience Information Technology/Networking Experience