GraphQL API Developer

*GraphQL API Developer* *Hybrid (3-4 days/week onsite in Charlotte, NC 28202)* *12 Month Contract (Potential for Extensions or Conversion) * *Experience: 8-10 years * Join our Banking partner's Engineering team, a highly visible engineering organization responsible for powering how customers and agents interact across digital and contact center platforms. This team owns and supports customer-facing chat experiences, contact center integrations, agent experiences through Salesforce, and IVR capabilities through Genesys. They are currently driving several strategic initiatives, including chat platform modernization, AI-powered customer service experiences, seamless authentication solutions, and next-generation customer engagement capabilities. Unlike many enterprise engineering teams, Strata works almost exclusively with modern technologies and cloud-native architectures, providing engineers the opportunity to gain hands-on experience building scalable, customer-facing solutions that impact millions of customer interactions. This is an ideal opportunity for an engineer looking to grow their expertise in cloud development, APIs, AI-assisted engineering, customer experience platforms, and large-scale distributed systems. *What You'll Do* * Design, develop, and maintain backend services and APIs that power the client's customer and agent experiences. * Build scalable REST and GraphQL APIs using Node.js, TypeScript, and modern software design patterns. * Develop middleware services that connect customer-facing applications with backend enterprise systems. * Contribute to customer contact center solutions supporting chat, authentication, agent experiences, and digital servicing capabilities. * Design and support cloud-native solutions within AWS using serverless and container-based architectures. * Partner closely with Product, DevOps, Salesforce, and Contact Center teams to deliver highly available customer experiences. * Participate in code reviews and help establish engineering best practices across the team. * Build and maintain CI/CD pipelines that enable efficient testing and deployment processes. * Monitor, troubleshoot, and resolve production issues while improving system reliability and observability. * Leverage AI-assisted development tools to improve engineering productivity, code quality, testing, and automation. * Contribute to strategic initiatives involving conversational AI, agent assistance, and next-generation customer engagement technologies. *Required Qualifications* * Strong experience developing backend applications using JavaScript and TypeScript. * Experience building and supporting GraphQL APIs in Node.js. * Experience designing and integrating distributed systems and service-oriented architectures. * Experience developing and deploying applications on AWS. * Understanding of cloud-native development principles and modern application architectures. * Experience with CI/CD pipelines and automated testing practices. * Experience working with relational and/or NoSQL databases. * Strong problem-solving, debugging, and troubleshooting skills. * Excellent communication and collaboration skills. *Preferred Qualifications* * Experience with AWS services such as Lambda, DynamoDB, API Gateway, ECS, EKS, or containerized workloads. * Experience with Infrastructure as Code tools such as Terraform. * Exposure to React or React Native development. * Experience with Go (Golang). * Experience integrating or consuming Salesforce APIs and services. * Familiarity with contact center platforms such as Genesys. Pay: $60.00 - $70.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Application Question(s): * Do you have strong experience developing backend applications using JavaScript and TypeScript? * Do you have experience building and supporting GraphQL APIs in Node.js? * Do you have experience developing and deploying applications on AWS? Work Location: Hybrid remote in Charlotte, NC 28216