Network Systems Support Analyst I/II

JOB Merced County Department of Administrative Services – Information Services is currently accepting applications for the position of Network Systems Support Analyst within the Network and Communications Division. This position is vital to Information Services and plays a critical role in implementing, maintaining, and supporting systems related to Network Infrastructure, Communications Systems, and Cybersecurity Applications and Infrastructures. The ideal candidate should have strong technical experience in designing, deploying, and maintaining these infrastructures. The ability to work with multiple vendors and internal customers on various projects is desirable.Duties may include, but are not limited to the following: Analyze and define user requirements to include such aspects as operating mode, system software and configuration needs and interrelationships to be considered when integrating with the network system. Install and integrate personal computer applications software and hardware. Train users on personal computer application packages and the network system. Troubleshoot routine software applications problems and works with users to recognize potential difficulties with the applications. Diagnose application and/or network failures to isolate the source of problems between equipment, network components, and applications software or user. Create project plans and maintain and track the progress of assigned projects utilizing work plans. Maintain system and application level security of the network. Develop interfaces between network hosts, servers and clients. Evaluate new software application packages and acts as a software specialist answering routine questions of users. EXAMPLE OF DUTIES Network Systems Support Analyst IEducation: Equivalent to graduation from a four (4) year college majoring in Information Systems, Computer Science, Mathematics or related field. (Experience in programming and computer operation may be substituted for the college education on a year for year basis.)Experience: NoneNetwork Systems Support Analyst IIEducation: Equivalent to graduation from a four (4) year college majoring in Information Systems, Computer Science, Mathematics or related field. (Experience in programming and computer operation may be substituted for the college education on a year for year basis.)Experience: Two (2) years of increasingly responsible experience comparable to a Network Systems Support Analyst I.