Customer Success Associate - REMOTE

Binary Defense (BD) is seeking a talentedCustomer Success Associate .Job Type: Full-timeOverviewBuilding relationships with your existing client base to ensure they are engaged with their service and finding valueEnsuring your clients are getting the highest return on their investment from their serviceStrategically and proactively partnering with your clients to understand their key security related business challenges and initiativesPartnering with internal teams to manage and retain client relationships and build client loyaltyEnsuring client satisfaction, retention, operational efficiency and quality of service for all accountsWorking with account managers to grow existing business with product portfolio and additional servicesOn-boarding new clients and continuing to engage on a quarterly basis with business reviews.Contributing to the sales team and customer success team for business initiatives and training support.ResponsibilitiesWorking towards and achieving overall retention & engagement goalsBuilding relationships with senior level individuals across accountsCollaborating with others to overcome challenges whilst working in a fast paced and dynamic environmentPlanning and organizing your time effectivelyDelivering customer service and passionate about delivering value to clientsCommunicating a clear and concise message verbally or via emailFocused on client retention, referrals, and growthQualificationsAssociate's degree or related experience2 years professional experience in managing business relationshipsAbility to have strong business conversations and understand business needs to align our proposition of valueLeverage sales resources including technology, marketing, and technical teams effectivelyStrong communication skillsCreatively think through to solve problems and manage relationshipsHandles pressure well while meeting deadlines and targetsSkill in prioritizing and triaging obligationsAttention to detailExcellent time management and organizationAbility to be flexible and change as the needs of the business evolveBenefitsCompetitive medical, dental and vision coverage for employees and dependents401k match which vests every payrollFlexible and remote friendly work environmentTraining opportunities to expand your skill set#J-18808-Ljbffr