Account Manager, Digital Marketing

Location: Remote (US)Reports To: VP, SEO & Client Success About InflowInflow is a boutique digital marketing agency specializing in SEO, AEO (Answer Engine Optimization), Paid Media, Conversion Rate Optimization, Analytics, and AI-driven search strategy. We partner primarily with eCommerce and B2B brands to drive measurable business outcomes through senior-level expertise, technical rigor, and transparent client communication.Role SummaryThe Account Manager is the primary relationship owner and program manager for a portfolio of digital marketing clients across SEO, AEO, Paid Media, CRO, and Analytics engagements. The Account Manager will ensure clients have clear direction, structured programs, and a strong partnership experience.This role is focused on client leadership, program coordination, and business alignment.Success in this role means:Clients feel confident in Inflow as a strategic partnerWork is clearly prioritized and aligned to business goalsInternal teams operate efficiently with clear directionProjects stay on track across multiple marketing disciplinesRisks, scope changes, and growth opportunities are identified earlyClients renew, expand, and advocate for InflowThe Account Manager ensures the right work happens at the right time by coordinating internal specialists and maintaining strong, trust-based client relationships.Key ResponsibilitiesClient Relationship OwnershipServe as primary point of contact for assigned clientsBuild strong, trust-based relationships with client stakeholdersLead structured client meetings with clear agendas, outcomes, and next stepsEnsure clients understand how work aligns to their business goalsMaintain high client satisfaction and retentionRepresent the client perspective internallyProvide proactive communication and guidanceManage expectations around timelines, scope, and deliverablesProgram & Project ManagementTranslate strategic recommendations into clear execution plansCoordinate work across SEO, CRO, Paid Media, Analytics, and Content teamsMaintain organized project environments (ClickUp, Jira, or similar)Ensure work progresses according to agreed priorities and timelinesTrack deliverables, dependencies, and risks across multiple initiativesEnsure teams have the context needed to execute effectivelyMaintain visibility into resourcing needs and constraintsSupport sprint planning and prioritization processesStrategic Alignment & Planning SupportFacilitate client goal-setting and KPI alignment discussionsEnsure marketing initiatives ladder up to business objectivesPartner with channel SMEs to translate strategy into actionable roadmapsHelp prepare Quarterly Business Reviews (QBRs) and executive presentationsEnsure reporting connects performance to client goalsIdentify gaps between client goals and current scopeCommunication & ReportingEnsure client communications are clear, proactive, and organizedTranslate complex digital marketing work into client-friendly narrativesEnsure reporting is:Delivered on timeAccurate and contextualizedConnected to business outcomesDocument key decisions, action items, and prioritiesProvide clear recaps and follow-ups after meetingsGrowth & Retention SupportIdentify opportunities to expand impact across channelsSurface upsell opportunities in collaboration with SMEs and Business DevelopmentHelp scope change orders and expanded programsMaintain awareness of account health, risks, and satisfaction signalsSupport long-term client growth and retention goalsRequired Skills & ExperienceMust-HaveExperience working in an agency environment3+ years in Account Management, Program Management, or Client Success within a digital marketing agency or marketing services environmentStrong understanding of digital marketing channels (SEO, Paid Media, CRO, Analytics, Content) at a general levelProven ability to manage multiple client relationships simultaneouslyStrong project management and organizational skillsExperience coordinating cross-functional teamsAbility to translate business goals into structured plansExcellent written and verbal communication skillsAbility to simplify complex topics for non-technical stakeholdersStrong attention to detail and follow-throughFamiliarity with SEO or Paid Media conceptsExperience supporting eCommerce or B2B clientsExperience preparing client presentations or executive summariesWhat Success Looks Like (First 6–12 Months)Clients feel confident in program direction and communication cadenceInternal teams have clear priorities and well-structured workProjects run smoothly with fewer last-minute escalationsQBRs and reporting clearly communicate business valueExpansion opportunities are identified proactivelyClient retention and satisfaction remain strongAbout Inflow:Inflow is an award-winning digital marketing agency that has been an industry leader since 2007. Inflow provides clients with Paid Media Management, SEO, CRO, Digital Analytics, Email Marketing and more.Inflow is an established agency with an over 18-year track record of providing top-tier results to our clients. Our team is our greatest asset and we strive to recruit and retain the best in the business. Our goal is to build an all-star team of passionate digital marketing experts who continue to push the bar higher and help each other and our clients become the best digital marketers in the industry. Inflow has:97% Client Retention Rate134% Increase in Average Ad Revenue9.3/10 Client Satisfaction Survey Score5 Star Clutch Rating130+ Years of Combined Digital Marketing ExperienceSalary/ Compensation StructureBase Salary $65,000-$80,000 (based on experience) + bonus incentives.Perks & BenefitsPaid vacation and sick daysInsurance: Health, dental, vision, life, short-term and long-term disability401K with employer contributionsHealth and wellness budget (up to $65/month): Get a gym membership on us, and/or support your mental health and wellness needs (massages, physical therapy, and reiki all count!).Monthly internet stipendGive Back/ Civic Action Days: We provide time off for voting, political activism, marches/demonstrations, and time to volunteer with an organization that is important to youContinued education budget: An annual $500 budget to educate yourself and expand your knowledge