Claims Specialist

BITCO Corporation, headquartered in Davenport, IA, is currently seeking a Claims Specialist to join our branch office located in Dallas TX. With 11 branch offices in 10 states, BITCO provides quality insurance services to specialized industries including construction, forest products and oil & gas.This position is eligible for a hybrid work schedule with required business travel to BITCO office locations and customer offices.Position Summary:This position provides key support in the handling of claims across multiple lines of coverage, with a focus on Property. This includes assessing claim coverage, liability, legal and damage issues, and investigating, evaluating, and effectively resolving all assigned claims in a timely manner according to company and regulatory guidelines. Provides a high level of customer service to internal and external business partners.Primary Responsibilities:Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claimsReview and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposureInvestigate claims to evaluate coverage and legal issues, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materialsProvide proper documentation and reporting of investigation and claims handling activitiesProvide customer service to insureds and claimants throughout the claims processNegotiates and resolves claims with claimants and insureds and provides appropriate claims resolution documentsProvides direction to and management of independent adjusters and other third parties retained to assist in a particular claimPerform other duties as assignedQualifications:Minimum of 3 years of experience with the following:Coverage Review - interpreting policies, agreements and disclaimersClaims Investigation - Statements, authorizations, retention of qualified expertsClaims Administration - Reports, review reserves, compliance knowledge of laws and proceduresClaims Settlement - Preparation of releases and proof of loss statementsMust be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer serviceProven ability to develop and maintain good working relationships with customers and co-workers, both internal and externalAbility to clearly, accurately, and effectively communicate, both orally and in written correspondence and both internally and externally, including with our customers, claimants, and members of the publicGood negotiation skillsExcellent judgement and decision making skillsBenefits:Competitive salary and benefitsPaid time off and 12 paid holidays a yearHealth, dental, and vision insuranceCompany paid life insurance - 2x annual earningsOld Republic 401(k) Savings and Profit Sharing PlanEducation and training opportunitiesInsurance designations encouraged with financial assistance availableDaily two-hour flexible start and end time for 7.5-hour workdayEmployee Fitness Program