Student Services Analyst

The Student Services Analyst position will work as part of a collaborative team and report directly to the Student Services Director. This position will play a crucial role in overseeing, developing process improvements, and workflow enhancements to optimize the Call Center (Inbound and Outbound). Acting as lead assistant for Welcome Desk and enrollment services part-time staff (may include both Pecos and Williams Campuses). Point of contact for our District Office Call Center, as well as knowledge of the overall college.In addition, this position supports Admissions, Registration, and Records in the areas of admissions, registration, residency, records, enrollment issues, call center support (chats, TextAIM and Live Enrollment Support). Provides excellent customer service in-person, over the phone, and in writing.Essential Functions60% Supervises Student Services Specialist (1) and other part-time members of the Call Center (inbound & outbound) team. Manage workload distribution/training. In addition, assist with supervision A&R and Welcome Desk part-time staff (may include both Pecos and Williams Campuses) in collaboration with the Student Services Director and Student Services Manager.10% - Data collection/report tracking for all call center and enrollment services student transaction and call calibrations as it relates to Quality Assurance.10% - Serves as the lead additional support to Admissions and Records as needed (admissions, registration, residency, records, enrollment issues, and call center support (chats).10% - Campus and District-wide committees, work-teams, and task forces as assigned.10% - Other duties as assigned.