Change Management Specialist

Hi, Please let me know your interest in the below position Role: Change Management Specialist Location: Washington, DC (DC Metro) Duration: 12+ months Pay rate: $50/hr on C2C Job ID: OCTO Change Management Specialist - 793891 Client: State of DC Agency: OCTO and local to DMV Area Description: OCTO is seeking a Change Management Specialist who will leads change governance processes, facilitates CAB meetings, assess risks, and ensures smooth implementation of IT changes with minimal disruption to operations. Responsibilities include: Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Change Management Leadership: Lead and facilitate the Change Advisory Board (CAB) meetings, ensuring proper governance and stakeholder participation- Evaluate, prioritize, and approve/reject change requests based on risk assessment, impact analysis, and organizational priorities- Maintain the change calendar and coordinate scheduling to minimize conflicts and service disruptions- Develop and enforce change management policies, procedures, and standards aligned with ITIL v4 frameworks- Oversee emergency change processes and ensure proper documentation and post-implementation reviews. Risk and Impact Assessment- Conduct thorough risk assessments for proposed changes to IT infrastructure, applications, and services- Analyze dependencies and potential impacts across interconnected systems and services- Collaborate with technical teams to develop rollback plans and mitigation strategies- Review and approve change implementation plans, ensuring adequate testing and validation procedures- Monitor change success rates and identify trends requiring process improvements Stakeholder Coordination- Work closely with application owners, infrastructure teams, security personnel, and business units to coordinate change activities- Communicate change schedules, impacts, and status updates to stakeholders across the organization- Facilitate coordination between development, operations, and security teams for integrated change management- Partner with project managers to align project deliverables with change management processes- Provide guidance and training to technical staff on change management best practices Documentation and Reporting- Maintain accurate records of all changes in the IT Service Management system (ServiceNow or equivalent)- Ensure Configuration Management Database (CMDB) accuracy and currency- Produce regular reports and metrics on change performance, including success rates, emergency changes, and failed changes- Conduct post-implementation reviews and root cause analysis for failed or problematic changes- Document lessons learned and implement continuous improvement initiatives Process Improvement- Continuously evaluate and improve change management processes to increase efficiency and reduce risk- Develop metrics and KPIs to measure change management effectiveness- Identify automation opportunities within the change management workflow- Align change management practices with DevOps and Agile methodologies where appropriate- Stay current with industry best practices and emeging trends in IT change management Required Skills 5 years of experience in change management or release management roles 5 years of experience with IT Service Management (ITSM) tools, preferably ServiceNow 5 years of experience facilitating Change Advisory Boards and governance processes Ability to work independently and collaboratively across diverse teams 5 years of experience writing and maintaining Change Management Standard Operating Procedures 5 years of experience managing and reporting on Key Performance Indicators and metrics for Change Management 3 years of experience with drafting communications for Change Management 5 years of experience Documentation of post-implementation review and root cause analysis for failed changes 6-10 yrs. as a Configuration Management Specialist or similar 6-10 yrs. performing change management and release management activities 6-10 yrs. Hardware and Software configuration experience 6-10 yrs. Configuration Management software and database experience Bachelor’s degree in IT or related field or equivalent experience ITIL v4 Foundation certification Regards Kanchan Illa CSZNet, Inc. Direct: 202-903-0969 Email: kanchan.illa@csznet.com