Customer Service Representative

This position is NonExempt. Hours over 40 will be paid at Time and a Half. 3 - 5 year experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word *Additional Details* * Start Time (AM/PM) : 10am * End Time (AM/PM) : 7pm * Category : Admin/Office * Date of Manager Spotlight Call or Exception Reason : (No Value) Job Type: Full-time Pay: $18.00 - $21.00 per hour Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * Morning shift Experience: * Windows: 1 year (Required) * DOS OR Mainframe OR PC Software: 1 year (Required) Work Location: In person