Strategic Solutions Manager (Insurance Carrier & Restoration Markets)

Overview PLNAR is seeking a Strategic Solutions Manager to work across two critical segments of the claims ecosystem:Insurance CarriersRestoration / Water Mitigation CompaniesThis role sits at the intersection of consulting, technical sales, and strategic account management.You will work closely with customers to understand their workflows, demonstrate PLNAR’s capabilities, and help them adopt solutions that improve claim documentation, estimating, and decision-making.What You’ll DoPartner with Strategic CustomersManage and grow relationships with insurance carriers and restoration organizationsServe as a trusted advisor to claims leaders, adjusters, operations teams, and executivesHelp customers evaluate how PLNAR can improve claim workflows and operational efficiencyDrive Product Adoption & ExpansionIntroduce customers to new PLNAR capabilities as they launchIdentify opportunities to expand usage across teams, departments, and workflowsSupport renewal and expansion conversationsDeliver Consultative SolutionsUnderstand customer claims workflows and operational challengesDemonstrate how PLNAR technology fits into the claims lifecycleProvide strategic recommendations on how to deploy and scale PLNAR solutionsBecome a PLNAR Product ExpertDevelop deep understanding of PLNAR’s technology and roadmap • Translate technical capabilities into clear business value for customersStay current on industry trends in claims technology and property documentationMonitor Customer SuccessTrack product adoption, usage trends, and customer outcomesDeliver Quarterly Business Reviews (QBRs) and strategic planning sessionsCollaborate InternallyWork closely with Product, Engineering, and Leadership teams • Provide customer-driven insights that influence product developmentQualifications3+ years experience in insurance, consulting, or technology roles supporting property claimsExperience working with insurance carriers, adjusters, or restoration companiesAbility to understand customer workflows and recommend solutionsComfortable engaging both operational users and business ownersInterested in understanding how new technology worksExcited about working in an environment where new products launch frequentlyStrong interpersonal skills and ability to build long-term trusted partnershipsComfortable working in a fast-moving startup environmentAble to operate independently in a remote roleExperience with CRM systems and account planning toolsStrong interdisciplinary technical skills across SaaS productsAbility to travel 10-20%BenefitsWork at the forefront of AI-driven property claims technologyEngage with both insurance carriers and restoration leaders shaping the future of claimsHelp bring innovative products to market and see their real-world impactJoin a fast-growing InsurTech company with significant growth potentialRemote-first culture with autonomy and accountabilityPrivate Health InsuranceUnlimited PTOVariable compensation available#J-18808-Ljbffr