Supervisor, Title Center
About UsRB Global (NYSE: RBA)RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.Job DescriptionThis position supervises and directs single document processing departments within a branch. Assists the Title Manager in the timely and efficient flow of all necessary documents in accordance with applicable codes. Supervises and assists processing staff, monitors work, ensures completion and accuracy and assists customers and regulatory personnel by resolving various documentation problemsResponsibilitiesSupervises Title Center services and staff and handles all critical items in the absence of the Title Center ManagerAssist Title Center Manager in the timely and efficient flow of all necessary documents in accordance with applicable codesSupervise and assist staff, monitor work, ensure completion and accuracyMonitor productivity and efficiency – MOS /Title TrackerPayrollTitle Center reportsResolve employee issuesAssist Salvage Providers, Title Processors, and IAA branches with any DMV questions or processesOrganizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMVProcesses all salvage and non-repairable reversals through coordination with DMVPrepares and requests all DMV microfiche inquiriesMonitors and updates Vehicle Industry News memos from DMVTrains new Title Specialists and DMV ProcessorsMonitors DMV inventory supplies and communicates with DMV Vendor/ DMV to gain additional secured formsDevelops working relationships with Salvage Providers and various DMV unitsReviews and completes applications for salvage certificates and non-repairable certificates received from IAA Title SpecialistsConduct regular meetings with all department personnel to communicate policies and procedures and review issues or opportunitiesOther duties as assigned per business needs Qualifications Excellent oral presentation and written communication skills essentialStrong interpersonal and organizational skills a mustThe candidate must show a demonstrable history of tactful and positive dealings with all levels of personnel within an organizationTypical Field Office Environment