Bilingual Front End Associate

Job SummaryThe Bilingual Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Bilingual Front End Associate supports key operational goals by efficiently handling cashier duties, assisting customers at the front of the store, and serving as the first point of contact for in-store and phone inquiries. This role ensures smooth checkout operations, accurate transactions, organized front-end areas, and effective support with returns, memberships, and customer questions. Through strong customer service strategies and collaboration with branch leadership, the Bilingual Front End Associate helps advance the goals of our sales, order fulfillment, merchandising and inventory teams.Job Location8205 S John Young Pkwy, Orlando, FL 32819We only accept W-2 candidates, H-1B sponsorship is not available.ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Deliver friendly, efficient front-end customer service and ensure a smooth checkout experienceConsistently achieve high levels of point-of-sale transactions on a daily basisAssist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehiclesProcess customer returns and ensure items are restocked appropriatelyExpedite customer flow through checkout lanes to minimize wait timesServe as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiriesGuide customers within the store and answer questions about policies, memberships, pricing, and general inquiriesMaintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the locationRefill and merchandise impulse products at the front end to support salesPerform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goalsPossess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our "Brick and Click" business modelPhysical RequirementsWork is performed while standing and/or walking, up to and including 9 hours/day.Requires the ability to communicate effectively using speech, vision, and hearing.Requires the regular use of hands for simple grasping and fine manipulations.Requires regular bending, squatting, crawling, climbing, and reaching.Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.QualificationsExperienceMinimum of 1 year of relevant experience in retail and/or supply chain managementEducationThis role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.Desired Traits & SkillsProficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management toolsStrong analytical and problem-solving skillsStrong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understandingDemonstrated ability to manage multiple assignments and deadlines in a fast-paced environmentAbility to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligenceService leadership approach with a demonstrated desire to exceed expectations