Incident and Problem Manager

Montgomery, AL - Onsite from day 1 12+ month contract to hireRequiredSkills Required ITIL Release Management MethodologyStrong ITSM Process dept and breadth for Incident management functionsIncident/Problem management tool setsIncident Management Basic Skill Set (Investigation, Classification, Diagnosis, Resolution, & Recovery)Software development lifecycleExpert knowledge of IT best practices, policies and regulationsAbility to translate technical jargon for non-technical audiences.Effectively communicate between stakeholders, developers, testers, project managers, program managers and executivesIndustry practices related to Service Management and LifecycleExperience Required 2-3 years of work in Incident Management, Problem Resolution and/or Production Support activities.3-5 years’ experience in Information Technology or a closely related field, with a focus on incident management, problem management or service operations. Education Required Bachelor’s degree in computer science or IT related field