IT Service & Project Manager

DescriptionIntermountain Electronics (IE) delivers dependable and effective critical power and process infrastructure and mission critical systems to virtually every industrial sector in North America. We provide custom-engineered, packaged equipment to industrial markets. We specialize in designing, manufacturing, automating and testing power distribution equipment for OEM, mission critical, oil and gas and mining industries. Reporting directly to the IT Director, we are currently seeking a IT Service & Project Manager to be based at our Price, UT facilities.Why you will love working at IEYou will love the challenge, interesting and varied work, and endless opportunities, but most importantly you will love working with a team of fun loving, driven, and generous go getters that take deep personal pride in being part of a family that is building the infrastructure that powers the world.To learn more about our company and our cutting-edge products, visit ie-corp.com.Job DescriptionJob Title: IT Service & Project ManagerBenefitsCompetitive salaryPTO (Paid Time Off)Paid Holidays (10)Medical and Dental PlansTeladoc 24/7/365 Access to U.S. Board Certified doctorsEmployee Assistance ProgramCompany Paid Life InsuranceSupplemental Vision, Life, STD & LTD Insurance401K- Company match up to 6% of base salary.Health Savings Account (HSA) with available company match up to $2000 based on family sizePaid Parental LeavePosition Summary: The IT Service & Project Manager is a dual-focus leadership role responsible for ensuring high qualitydaily technical support while simultaneously leading the execution of critical IT infrastructure projects. Thisindividual will manage a team of IT Support Specialists and serve as the primary project lead for facility expansions,system upgrades, and hardware rollouts.IT Service and Support LeadershipMentor, and develop a team of IT Support Specialists; conduct performance reviews and technical training to ensure a high-performing help desk team.Define metrics for ticket resolution times, ensuring the team meets or exceeds internal benchmarks for user satisfaction.Implement and refine processes for incident, request, and problem management to streamline support workflows.Act as the final point of escalation for complex technical issues, coordinating with vendors or internal stakeholders to resolve critical outages or blockers.Montor the lifecycle of company hardware (laptops, peripherals, mobile devices) and software licenses, ensuring the manufacturing floor and office staff are properly equipped.Lead the creation and maintenance of internal documentation and self-service portals to reduce recurring ticket volume.Conduct regular ticket audits and user feedback surveys to identify trends and proactively address systemic technical hurdles.Provide weekly and monthly reporting to the IT Director on help desk metrics, common pain points, and resource utilization.IT Project ManagementLead the IT component of manufacturing facility expansions, coordinating the installation of network cabling, server racks, Wi-Fi access points, and specialized hardware.Collaborate with Operations, Construction, and Finance teams to align IT project timelines with broader company expansion goals.Source, vet, and manage third-party contractors and vendors for specialized project work, ensuring projects remain within scope and budget.Develop and manage the CAPEX and OPEX budgets for IT projects, providing accurate forecasting for hardware and labor costs.Identify potential bottlenecks in the supply chain or technical hurdles during build-outs and develop contingency plans to keep projects on schedule.Project manage the rollout of new enterprise software or infrastructure upgrades, such as ERP updates, cloud migrations, or security hardening.Ensure all project-related changes are communicated effectively to the organization, minimizing downtime during "go-live" phases.Conduct "lessons learned" sessions after project completion to refine the playbook for future facility expansions and infrastructure improvements.Other Essential DutiesMust be willing to travel up to 10% of the time.Maintains regular and consistent job attendance, comes to work on timePromotes IE Core Values - leads by exampleFollow and comply with IE safety program. Must maintain a safe and clean work area at all timesDate of Release April 2026INTERMOUNTAIN ELECTRONICS, INC.RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.Education/ExperienceBachelor’s Degree in IT or computer science or an equivalent combination of education and experience plus at least 7 yearsof technical support experience or IT Help Desk/User Support experience, with at least two years in a leadership or projectmanagement capacity.Language/Communication AbilityAbility to read, interpret and understand computer set up and trouble-shooting information. Ability to explain complexcomputer terminology in layman terms easily understood by employees and others. Must be able to establish productiveand effective communication ties and relationships customers, team members, co-workers, supervisors and staff.Math AbilityMust be able to perform calculations involving multiplication, division, addition and subtraction, discounts, fractions andpercentages.Reasoning AbilityAbility to analyze and understand detailed and complex computer related instructions, programs and processes and convertthis to user friendly technology for company and employees.Customer ServiceFriendly presence and helpful attitude; good interpersonal skills with outstanding problem solving and customer supportskills. Ability to develop and cultivate immediate and long-term customer/business relationships.Computer SkillsStrong working knowledge and application of computer/IT operations and technologies. Able to provide server, networkLAN/WAN, tele and security hardware and software support. Skills in setting up and configuring telephone/video systems.Knowledge of hardware Virtualization and ERP platforms (EPICOR).Certificates And LicensesPMP preferredMust have a valid Driver’s LicenseSoftware certifications specific to company used software desirableSupervisory ResponsibilitiesResponsible for the day to day management of IT Support Specialists on the help desk team.SafetyMust comply with and follow all IE standards, programs, policies, and procedures as they apply to this position, reports anyunsafe condition immediately. Must be able to operate a motor vehicle safely and follow IE vehicle use policies. Mustperform job duties in a safe manner.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters whileperforming the essential functions of this job. Reasonable accommodations may be made to enable individuals withDisabilities To Perform The Essential Functions.Work is typically performed in an office setting with quiet to moderate noise.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities toPerform The Essential Functions.Must be able to sit and work from a desk as well as able to stand, kneel or bend while working on computers. Must be ableto climb ladders and pull cable and wires.Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception andAbility to adjust focus. Must be able to operate a computer, cell phone and other related equipment.Work ScheduleMust be able to work a 40 hour work week and additional time as required.TravelMust be able to travel up to 10% of the timeDisclaimerAlthough Intermountain Electronics has attempted to accurately and thoroughly describe this position, the Companyreserves the right to change the same, including, add to or subtract from the duties outlined, within the sole discretion ofthe Company, at any time, with or without advance notice.