Director, IAM Operations & Support

Overview In this role you will lead the IAM operations and enterprise identity governance program, shaping secure access across the organization. You will drive modernization of identity lifecycle, policy enforcement, and risk reduction through automation and AI-driven insights. You’ll collaborate with IT, Security, HR, legal, and business leaders to align IGA practices with risk and compliance needs. Join a fast-paced, hybrid environment where you mentor a team and deliver scalable IAM solutions that impact millions of users. ResponsibilitiesLead the IGA Transformation Program focused on risk reduction and SailPoint implementationOversee Identity Lifecycle Management including provisioning, deprovisioning, RBAC, self-service requests, and workflow automationEnsure integration between IGA platform and HR/source of truth and target apps (cloud and on-prem)Drive policy enforcement & compliance including access certifications, password policies, SoD, and audit readinessImplement Access Reviews and Certifications leveraging AI-driven recommendations and intelligent automationManage Governance Processes such as delegated administration and self-service onboarding of applicationsDevelop and monitor reporting & logging for IT governance, audit, and operational metricsEnsure effective risk management by aligning identity governance with frameworksEngage with stakeholders across HR, legal, internal audit, app owners, and leadershipEnhance end-user satisfaction by improving usability and transparency in IAM processesMentor and lead the IGA team, fostering innovation, accountability, and continuous improvementIntegrate applications continuously (App factory) and automate real-time access granting & revocationDefine, implement, and operate GenAI use in IAM landscape and ecosystem Key requirementsBachelor’s in computer science, cybersecurity, or related field; Master’s degree preferred10+ years in IT security with 5+ years in Identity Governance and Administration (IGA) in enterprise5+ years in managing technical teamsStrong expertise in SailPoint IdentityNow/IIQ/ISC and leading IGA implementationsDeep understanding of identity lifecycle management, access certification, SoD, and complianceExperience with HR system integration, target system onboarding, workflow automation, and cloud access governanceFamiliarity with AI and analytics in identity governance for risk modeling and recommendationsExperience with data sources and insights for SaaS operationsExcellent communication for cross-functional and leadership interactionsLeadership/mentoring experience in a technical teamProgram & Change Management; strategic, hands-on technical approachHybrid, fast-paced environment with self-driven, autonomous work styleAnalytical and security-driven mindset with attention to operational detailPreferred certifications: CISSP, CISM, CIAM, Azure IAM/Engineering, SailPoint Certified; GDPR/SOX/ISO27001 familiarityScripting or development knowledge (PowerShell, Java, BeanShell)Strong leadership and mentoringExcellent communication across technical and leadership teamsCollaborative, inclusive team buildingSailPoint IdentityNow/IIQ/ISCIdentity lifecycle managementAccess certifications & SoD