Service Operations Manager

Role OverviewThe Service Operations Manager is responsible for overseeing daily service delivery operations while maintaining ownership of financial performance for the assigned scope. This role ensures operational excellence, cost efficiency, and sustainable growth through effective service delivery, process optimization, and P&L oversight. The position partners closely with cross‑functional leaders to align operational performance with financial and business objectives, while maintaining a strong focus on customer and employee experience.Key ResponsibilitiesLead and oversee service operations to ensure consistent, high‑quality delivery aligned with business goalsOwn and manage profit and loss (P&L) performance for assigned operations, including revenue, cost control, and margin optimizationDevelop, monitor, and forecast operating budgets; analyze financial variances and implement corrective actions as neededTrack and evaluate operational and financial performance metrics to identify risks and improvement opportunitiesDrive process improvements to increase efficiency, scalability, and cost effectivenessPartner with cross‑functional stakeholders to align service delivery, staffing, and financial strategiesSupport strategic initiatives and change efforts by assessing operational and financial impactsIdentify operational and financial risks, escalating issues and recommending mitigation strategiesLead, coach, and support team members to promote accountability, engagement, and performanceEnsure service operations comply with organizational policies, quality standards, and financial controlsQualificationsBachelor’s degree in business, operations, finance, or equivalent professional experienceDemonstrated experience managing service operations with direct P&L responsibility or financial accountabilityStrong financial acumen, including budgeting, forecasting, and performance analysisProven ability to lead teams and influence stakeholders across functionsStrong analytical, problem‑solving, and decision‑making skillsExcellent communication and stakeholder management capabilitiesKey CompetenciesService operations leadershipBudgeting and forecastingProcess optimization and efficiency improvementData‑informed decision makingChange managementCross‑functional collaborationWork EnvironmentThis role operates in a fast‑paced, results‑driven environment and may require flexibility to support operational and financial priorities across multiple teams or locations.