SRE

Job TitleWorks with Software Engineering teams to drive continuous improvement of system reliability. Establishes a system of monitoring and alerting to measure reliability over time and identify customer impacting issues in a timely manner to help teams operate within their error budgets. Requires the ability to understand a complex architecture across a broad range of technologies. Performs maintenance and provides technical assistance and advice on existing software solutions.Major Duties And ResponsibilitiesActively and consistently supports all efforts to simplify and enhance the customer experienceAbility to understand programs according to functional and non-functional requirementsDevelops and maintains technical documentationServes as an escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level ObjectivesCollaborates with internal customers, technical, and architecture teams to solve complex software problemsProvides general system users and management with system analysis and feedbackInfluences system design by identifying and recommending design and requirements needs for software enhancementsMentors and coaches less experienced staffParticipates in continuous performance improvement and root cause analysis sessions to discuss opportunities to improve processes, system reliability, and standardsAnalyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational issues, as well as consulting, advising and training on specialized features and functionsFollows established configuration/change control processesHelps to reduce toilImplements internal automation systems, including code developmentRequired QualificationsSkills/Abilities and KnowledgeAbility to read, write, speak, and understand EnglishAbility to identify measures or indicators of system reliability and the actions needed to improve or correct reliability, relative to the goals of the systemAbility to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendationsAbility to work seamlessly within a team as well as manage individual tasksCreative and abstract thinking skills to troubleshoot and resolve complex problemsProven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal directionAbility to listen and evaluate all opinions without bias, and contribute to a common culture of excellenceExtensive technical knowledge of Information Technology field and computer systemsStrong communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholdersStrong ability to pick up complex concepts and processes quicklyProven leadership abilities including ability to share knowledge, resolve conflict and create consensusDemonstrated ability to take the lead on the most complex projectsServant-leader with ability to establish a blameless culture focused on continuously improving1-2 years of experience with RESTful servicesWorking knowledge of SQL and NoSQL databases1 year working in Splunk to write Reports, Alerts, and basic queriesEducation: BA/BS in Information Technology, Computer Science, related field or equivalent work experienceRelated Work Experience: 3-5 years telecommunication Experience, 3-5 years IT Experience, 3-5 years of experience with one of the following: Software Development methodologies, Architecture, Networking, or Systems AdministrationRequired Skills: Splunk and SQL with an analytical mindset is the most important thing we're looking for in candidates.