Work Management Specialist I or II

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, April 27, 2026More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and This position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.ResponsibilitiesMaintains excellent customer service to operations, management, and customersDemonstrates proficiency in utilizing available tools and systems, such as Maximo, DOMS, NJUNS, NC811, CAPS, to efficiently convey reliability details and essential information to both internal and external customersAchieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekendsTakes ownership of customer issues and problems until resolvedFacilitates communication between internal and external customersReports job status details to appropriate personnel as neededMonitors various reports to ensure process adherence to achieve customer-related goalsProvides feedback to supervision for coaching opportunitiesMaintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Delivery OperationsExecutes customer contracts for Distribution facilitiesAudits work performed to ensure customer is billed accurately and timelyEnsures work is scheduled to meet an established timelineProvides research, root cause analysis, and resolves customer issuesProcesses highway relocation work orders, collaborating with project managers and the Department of TransportationUses software applications (e.g. Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings/meeting coordination etc. Cost ManagementVerifies and applies correct general ledger accounting in all work-related applications and functions.Adheres to monthly accrual timelines and system entry cutoff dates. Ensures that all invoices on hand are recorded and sent to the appropriate department that processes the accrual.Reconciles work order materials, labor, and equipment to represent actual field constructionResolves all errors and prepares construction work orders for close-out in work management system, properly reporting units of property to Asset AccountingAudits, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheetsEnsures timesheets are accurately completed and recorded in time management system in accordance with payroll guidelinesCreates appropriate work order to complete follow-up work utilizing the most cost-effective resource and skillsetObtains approvals, calculates costs and generates invoices for governmental lighting, Department of Transportation highway relocation, property damage claims, and miscellaneous costs ReliabilityPrepares for and provides emergency restoration support including allocating event assignments to damage assessors and clearing events in outage management toolsUpdates storm resource tracking and outage management tools during storm restorationSupports the execution of specific Delivery Operations reliability programs or processes using appropriate work management applications EE Engagement/SafetySupports Human Performance safety culture through active participation in safety meetingsFollows ergonomics and office safety guidelinesSupports corporate initiativesDemonstrates a commitment to continuous learning and developmentRequired Qualifications For Work Management Specialist IHigh School/GED degreeRequired/Basic Qualifications For Work Management Specialist IIHigh School/GED degree2 years related work experienceDesired QualificationsPossesses a working knowledge of Microsoft Office SoftwarePossesses a general knowledge of applications used in Delivery OperationsDemonstrates good judgment in decision makingExhibits effective written and verbal communication skillsCollaborates effectively in a team environmentWorks independently in resolving problemsExhibits flexibility and dependability during normal work schedule and after-hours emergency storm restorationPrioritizes work effectivelySupports changing work environments, processes, and policiesProficient in system applications used in Delivery OperationsKnowledge of local ordinances, permits, and inspectionsPrevious customer service experienceWorking ConditionsHybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.Travel Requirements5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNoPlease note that in order to be considered for this position, you must possess all of the basic/required qualifications.PrivacyDo Not Sell My Personal Information (CA)Terms of UseAccessibility