Customer Service

OverviewJumpstart Your Career with Ibex!Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.About the Role: Customer Service Representative - Medical TransportationAs a Customer Service Representative, you'll play a vital role in helping individuals get to their medical appointments. You'll schedule rides, coordinate logistics, and ensure each customer's journey is as smooth and stress-free as possible.This is more than a job - it's a chance to make a real impact every day.ResponsibilitiesDay to Day Responsibilities:Schedule transportation and dispatch tripsAssist in coordination of mass transportation when neededAdminister trips for volunteer/ independent drivers and mileage reimbursement programWorks closely with transportation providers and health care facilities to resolve problemsAssigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demandResponsible for daily communication with transportation providersEnsures accurate trip data input to minimize errors and delays in timelinesQualificationsWhat You Bring:Customer Service & CommunicationEmpathy, patience, and a genuine desire to help othersClear and confident phone etiquetteStrong problem-solving and decision-making abilitiesTechnical Skills* Proficiency in Microsoft Word, Excel, and Outlook* Comfort navigating multiple computer systems and using keyboard shortcutsExperiencePrevious call center or customer service experience preferred, but not requiredAbility to work independently or as part of a team in a fast-paced environmentReliable attendance and ability to work full-timeRequirements:* Must be 18 years of age or older* High School Graduate or General Education Degree (GED)If you're ready to join a team that values compassion, purpose, and growth, apply today and let's get rolling.