Director of Recreation & Guest Experience

Position SummaryThe Director of Recreation is responsible for overseeing all recreational programming and guest activities at a luxury resort, ensuring engaging, memorable, and high-quality experiences for guests of all ages. This role leads the strategy, development, and execution of activities including wellness, fitness, outdoor recreation, family programming, and seasonal events.The ideal candidate is an energetic, creative leader with strong operational skills and a passion for delivering exceptional, experience-driven hospitality.Key ResponsibilitiesRecreation Programming & Guest ExperienceDevelop and execute a diverse recreation program including fitness classes, outdoor adventures, kids’ programs, and special eventsCreate unique, destination-driven experiences aligned with the resort’s brand and locationEnsure all recreation offerings meet luxury service standardsMonitor guest feedback and continuously enhance programmingOperations & Facility OversightOversee all recreation areas including pools, fitness centers, activity spaces, and outdoor venuesEnsure cleanliness, safety, and proper maintenance of all facilitiesManage daily operations, scheduling, and activity coordinationEnsure compliance with safety standards and risk management protocolsTeam Leadership & DevelopmentRecruit, train, and manage recreation staff including activity coordinators, fitness instructors, and attendantsFoster a positive, energetic, and guest-focused team cultureConduct training programs focused on service excellence and safetyManage staffing levels based on seasonality and occupancyFinancial ManagementDevelop and manage departmental budgets and expensesDrive revenue through paid activities, rentals, and programmingMonitor labor costs and departmental profitabilityTrack participation levels and program performanceCollaboration & Resort IntegrationPartner with Spa, Food & Beverage, Rooms, and Sales teams to create integrated guest experiencesSupport group programming, weddings, and special eventsCollaborate with Marketing to promote activities and seasonal offeringsRequired Qualifications3–5+ years of experience in recreation, activities, or resort operations leadershipExperience in luxury resort or destination hospitality environmentsStrong leadership, organizational, and communication skillsExperience managing teams and delivering guest-focused programmingCPR/AED certification (or ability to obtain)Ability to work flexible hours including weekends and holidaysPreferred QualificationsBackground in outdoor recreation, wellness, or experiential programmingExperience in family-friendly or multi-generational resort environmentsCertification in fitness, recreation, or hospitality managementExperience with seasonal or high-volume resort operationsCompensation & BenefitsCompetitive salaryPerformance-based incentivesHealth, dental, and vision benefitsPaid time off and holidaysResort perks and career advancement opportunities